Om Patel

• Managed a portfolio of over 300 delinquent accounts daily through inbound and outbound calls, as well as email
outreach, assessing financial situations while developing effective repayment strategies.

• Contributed significantly to the team's achievement of a $30 million resolution target on delinquent accounts by
consistently meeting performance benchmarks, and maintaining accurate account documentation.

• Demonstrated superior customer service by assessing clients' financial situations and credit profiles to develop
realistic and sustainable repayment solutions, demonstrating a strong foundation in credit risk analysis and
financial advisement.

• Facilitated client account rehabilitation by successfully recovering an average of $2.4 million in delinquent
balances per month, contributing to improved portfolio performance, and cash flow stabilization.

• Worked cross-functionally with the lending, customer service, and legal departments to resolve complex account
issues, developing end-to-end knowledge of consumer loan lifecycles, and internal banking operations.

•Utilized WealthView and Salesforce to document, track, and verify transaction activities.

• Performed in a fast-paced environment, consistently meeting daily cure targets of $100,000 recovery goals.

• Conducted cost-benefit analysis and financial modeling to optimize donation logistics, reducing operational expenses by 12%
• Assisted in developing budget forecasts and expense tracking models, contributing to a 10% reduction in overhead costs through strategic cost controls
• Analyzed cash flow and revenue streams, identifying opportunities that led to a 15% increase in service partnerships and funding sources
• Supported the valuation of recyclable assets and donation inventory, improving asset utilization, and reducing write-offs by 20%
• Conducted market research on consumer donation behaviors and recycling trends, identifying growth opportunities that led to a 25% increase in customer engagement, and a $50,000 projected revenue boost over one year
• Collaborated with finance and operations teams to streamline procurement and supplier negotiations, achieving a $10,000 cost savings in supply chain expenses
• Assisted in grant applications and financial reporting, contributing to the successful acquisition of $25,000 in sustainability funding
• Developed and maintained KPI dashboards tracking financial performance, measuring a 30% increase in diverted landfill waste, and a 15% improvement in cost efficiency
• Conducted pricing analysis and revenue optimization strategies, ensuring competitive, yet profitable, donation service models.
• I took on a leadership role in project management, mentoring, and training incoming interns, improving onboarding efficiency, and enhancing team productivity by 15%.

• Prepared 10-15 order documents daily using Microsoft Excel for shipment processing.
• Inspected and recorded 30 to 50 incoming and outgoing shipments weekly, using Microsoft Word to verify accuracy and prevent errors.
• Created two financial models per week via Microsoft Excel, assisting with forecasting and analysis, with 90% accuracy.
• Assisted with three monthly financial reports and three account reconciliations, ensuring timely and accurate documentation.
• Supported the financial aid team by maintaining 15 records daily and ensuring accurate fund disbursement (5 to 10 weekly).
• Enhanced financial aid processing by streamlining document verification, reducing processing time by 20% to 30%.