Om Patel
Halifax,NS
Summary
Highly experienced and enthusiastic client services professionally skilled in directly interfacing with industry customers. Proficient in product knowledge, consumer trends, and services, dedicated to upholding ethical standards and building customer trust. Adept at analytical problem-solving and possessing excellent communication, organizational, and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Technical Support Advisor
Concentrix
Halifax, NS
11.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Customer Service Representative Agent
Hertz Canada
Toronto, ON
03.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Manager
Walmart Canada
Toronto, ON
02.2022 - 10.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
- Monitored all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
- Overseen and promoted all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Experience Associate
Walmart Canada
Toronto, ON
10.2021 - 02.2022
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
BBA - International Business
Seneca College of Applied Arts And Technology
04.2023
Skills
- Time Management
- MS Office
- Administrative Support
- Customer Experience
- Data Analysis
- Excellent Verbal And Written Communication
- Organizational And Interpersonal Skills
- Enthusiastic
Timeline
Technical Support Advisor
Concentrix
11.2023 - Current
Customer Service Representative Agent
Hertz Canada
03.2023 - 10.2023
Customer Service Manager
Walmart Canada
02.2022 - 10.2023
Customer Experience Associate
Walmart Canada
10.2021 - 02.2022
BBA - International Business
Seneca College of Applied Arts And Technology