Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
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Om Amin

Saskatoon,ON

Summary

Adept IT Support Technician with a proven track record at S & P Flex Circuit Board LTD, enhancing system efficiency and reducing downtime. Skilled in hardware installation and fostering strong team collaborations, I excel in troubleshooting and remote desktop support, significantly improving user productivity and system reliability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Technician

S & P Flex Circuit Board LTD
10.2023 - 09.2024
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and so on.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.

Support Technician Intern

Sheridan College - Davis Campus
01.2022 - 03.2023
  • Promoted a positive work environment by fostering strong relationships with colleagues across departments.
  • Managed multiple tasks simultaneously without compromising on accuracy or efficiency, meeting strict deadlines consistently.
  • Collaborated with cross-functional teams for seamless execution of projects and tasks.
  • Reduced unnecessary escalations by taking ownership of issues from start to finish and liaising closely with relevant stakeholders as needed.

Education

Associate of Applied Science - Computer Software Technology: Software Engineering

Sheridan College Institute of Technology And Advanced Learning
Mississauga
08.2024

Skills

  • Hardware Installation
  • Remote Desktop Support
  • Operating System Support
  • Help Desk Support
  • Proficient in troubleshooting hardware and software issues
  • Strong verbal and written communication
  • Ability to work collaboratively in a team environment
    Knowledge of networking concepts and protocols

Languages

English
Full Professional

Certification

CCNA IP Addressing and subnetting

Introduction to cybersecurity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Technician

S & P Flex Circuit Board LTD
10.2023 - 09.2024

Support Technician Intern

Sheridan College - Davis Campus
01.2022 - 03.2023

Associate of Applied Science - Computer Software Technology: Software Engineering

Sheridan College Institute of Technology And Advanced Learning

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Om Amin