Carolyn Tagtag
Fernie,BC
Summary
Experienced leader of a housekeeping team at B2Gold in Nunavut, enhancing room cleanliness and guest satisfaction through meticulous supervision and innovative training methods. Achieved a significant increase in positive feedback from valued guests. Expertise in supply inventory management and dedication to fostering a culture of continuous improvement and professional development demonstrate proficiency in both hard and soft skills. Focused professional excelling at devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking mindset, self-motivated with a tactical approach to problem-solving. Excellent relationship-building and critical thinking skills, combined with a determined and decisive nature, make me an asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeping Supervisor
B2Gold Nunavut
03.2017 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Education
Associate of Science - Bachelor of Science And Biology
University of Baguio
Baguio, Philippines06-1995
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Staff Training , mentoring and development
- Staff Scheduling
- Health and safety compliance
- Task Delegation
- Ordering cleaning supplies
- Workload prioritization
- Supply Inventory Management
- Decision-Making
- Chemical Handling
Languages
English
Professional Working
Certification
- WSCC level 2 Surface mining
- Danatec Supervisor training program
- Communication Course
- Hospitality Course
Interests
- Backpacking and Hiking
- I participate in a variety of outdoor recreational activities
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Documenting and sharing travel experiences
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- 3D Printing
- I like working with my hands and fixing things
Timeline
Housekeping Supervisor
B2Gold Nunavut
03.2017 - Current
Associate of Science - Bachelor of Science And Biology
University of Baguio
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