Olya Stepanenko
Truro,NS
Summary
I am deeply committed to policy analysis and the enhancement of practices, driven by a passion for helping communities thrive. Over the past five years, I have dedicated my efforts to non-governmental organizations and sectors closely associated with governmental functions. I enjoy tackling challenges head-on, leveraging my skills and creativity to devise effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
Immigrant Migrant Women's Association of Halifax
Hybrid
2024.03 - Current
- Analyzed data related to projects to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Prepared status reports to communicate progress to funder (WAGE).
Digital Marketing Coordinator
Success Office Systems
Remote , SK
2023.12 - Current
- Improved advertising initiatives by executing social media and digital marketing campaigns.
- Measured and reported the performance of digital campaigns to assess against goals, ROIs, and KPIs.
Supervisor
Canadian Red Cross
Halifax , NS
2022.08 - 2022.11
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
Administrator
Canadian Red Cross
Halifax , NS
2021.12 - 2022.08
- Improved office organization by developing filing system and customer database protocols.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Bilingual Emergency Care Worker
Canadian Red Cross
Halifax , NS
2020.11 - 2021.12
- Provided support for emotional and social needs of clients.
- Established effective patient communication to develop positive relationships.
CPP Analyst
Manulife, CAF LTD Services
Halifax , NS
2019.09 - 2020.05
- Maintained user confidence and protected operations by keeping information confidential.
- Provided assistance to clients navigating disability applications, offering guidance and support throughout the process to ensure their needs were met effectively.
- Collaborated closely with Service Canada and Retraite Quebec, leveraging expertise to ensure clients received the maximum support available.
Calculation Analyst
Manulife, CAF LTD Services
Halifax , NS
2018.10 - 2019.09
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Gathered income information to process disability benefits.
- Processed and issued policyholders benefits, statements of earnings and deductions.
Receptionist
Canadian Mortgage and Housing Corporation
Saskatoon , SK
2017.09 - 2018.03
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Bachelor of Arts - International Studies (Honors)
University of Saskatchewan
Saskatoon10.2017
Skills
- Task & Time Management
- Data-Analysis
- Data-Entry
- Asset-Mapping
- Transcribing
- Training & Development
- Policy Analysis
- Media Marketing & Content Creation
- Microsoft Suite (Excel, Word, Powerpoint, OneNote) Advanced
Certification
- GBA+ - Women and Gender Equality (WAGE) (2024)
- Supporting Survivors of Sexual Assault - Nova Scotia Department of Community Services (2024)
- Bridges to Safety - YMCA (In Progress)
Languages
French
Full Professional
English
Native/ Bilingual
Volunteer
2021-2022 Trauma Recovery for Exploited Youth (TREY)
2021 First Baptist Church- Day Shelter (no longer operational)
2019 Department of National Defence Family Day
2018 Feed Nova Scotia
2012-2016 Trick or Eat
References
Defenseth Tonn-Charuk/p>
902-957-4857
Nina Duffy- Manulife
90Tonn9-8650
Timeline
Project Coordinator
Immigrant Migrant Women's Association of Halifax
2024.03 - Current
Digital Marketing Coordinator
Success Office Systems
2023.12 - Current
Supervisor
Canadian Red Cross
2022.08 - 2022.11
Administrator
Canadian Red Cross
2021.12 - 2022.08
Bilingual Emergency Care Worker
Canadian Red Cross
2020.11 - 2021.12
CPP Analyst
Manulife, CAF LTD Services
2019.09 - 2020.05
Calculation Analyst
Manulife, CAF LTD Services
2018.10 - 2019.09
Receptionist
Canadian Mortgage and Housing Corporation
2017.09 - 2018.03
Bachelor of Arts - International Studies (Honors)
University of Saskatchewan
- GBA+ - Women and Gender Equality (WAGE) (2024)
- Supporting Survivors of Sexual Assault - Nova Scotia Department of Community Services (2024)
- Bridges to Safety - YMCA (In Progress)
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