Olya Stepanenko
Truro,NS
Summary
I am deeply committed to policy analysis and the enhancement of practices, driven by a passion for helping communities thrive. Over the past five years, I have dedicated my efforts to non-governmental organizations and sectors closely associated with governmental functions. I enjoy tackling challenges head-on, leveraging my skills and creativity to devise effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
Immigrant Migrant Women's Association of Halifax
Hybrid
03.2024 - Current
- Analyzed data related to projects to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Prepared status reports to communicate progress to funder (WAGE).
Digital Marketing Coordinator
Success Office Systems
Remote, SK
12.2023 - Current
- Improved advertising initiatives by executing social media and digital marketing campaigns.
- Measured and reported the performance of digital campaigns to assess against goals, ROIs, and KPIs.
Supervisor
Canadian Red Cross
Halifax, NS
08.2022 - 11.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
Administrator
Canadian Red Cross
Halifax, NS
12.2021 - 08.2022
- Improved office organization by developing filing system and customer database protocols.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Bilingual Emergency Care Worker
Canadian Red Cross
Halifax, NS
11.2020 - 12.2021
- Provided support for emotional and social needs of clients.
- Established effective patient communication to develop positive relationships.
CPP Analyst
Manulife, CAF LTD Services
Halifax, NS
09.2019 - 05.2020
- Maintained user confidence and protected operations by keeping information confidential.
- Provided assistance to clients navigating disability applications, offering guidance and support throughout the process to ensure their needs were met effectively.
- Collaborated closely with Service Canada and Retraite Quebec, leveraging expertise to ensure clients received the maximum support available.
Calculation Analyst
Manulife, CAF LTD Services
Halifax, NS
10.2018 - 09.2019
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Gathered income information to process disability benefits.
- Processed and issued policyholders benefits, statements of earnings and deductions.
Receptionist
Canadian Mortgage and Housing Corporation
Saskatoon, SK
09.2017 - 03.2018
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Bachelor of Arts - International Studies (Honors)
University of Saskatchewan
Saskatoon10.2017
Skills
- Task & Time Management
- Data-Analysis
- Data-Entry
- Asset-Mapping
- Transcribing
- Training & Development
- Policy Analysis
- Media Marketing & Content Creation
- Microsoft Suite (Excel, Word, Powerpoint, OneNote) Advanced
Certification
- GBA+ - Women and Gender Equality (WAGE) (2024)
- Supporting Survivors of Sexual Assault - Nova Scotia Department of Community Services (2024)
- Bridges to Safety - YMCA (In Progress)
Languages
French
Full Professional
English
Native/ Bilingual
Volunteer
2021-2022 Trauma Recovery for Exploited Youth (TREY)
2021 First Baptist Church- Day Shelter (no longer operational)
2019 Department of National Defence Family Day
2018 Feed Nova Scotia
2012-2016 Trick or Eat
References
Defenseth Tonn-Charuk/p>
902-957-4857
Nina Duffy- Manulife
90Tonn9-8650
Timeline
Project Coordinator
Immigrant Migrant Women's Association of Halifax
03.2024 - Current
Digital Marketing Coordinator
Success Office Systems
12.2023 - Current
Supervisor
Canadian Red Cross
08.2022 - 11.2022
Administrator
Canadian Red Cross
12.2021 - 08.2022
Bilingual Emergency Care Worker
Canadian Red Cross
11.2020 - 12.2021
CPP Analyst
Manulife, CAF LTD Services
09.2019 - 05.2020
Calculation Analyst
Manulife, CAF LTD Services
10.2018 - 09.2019
Receptionist
Canadian Mortgage and Housing Corporation
09.2017 - 03.2018
Bachelor of Arts - International Studies (Honors)
University of Saskatchewan
- GBA+ - Women and Gender Equality (WAGE) (2024)
- Supporting Survivors of Sexual Assault - Nova Scotia Department of Community Services (2024)
- Bridges to Safety - YMCA (In Progress)
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