Olwen Benn
property management
Vaughan,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Concierge
Mending Our Minds
Roselle , NJ
10.2021 - Current
- Input details into accounts and tracked payments.
- Completed documentation, reports and spreadsheets of financial information.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Reported past due payments to collections department.
- Managed daily operations for billing department handling customer bills per month in payments.
- Processed and sent invoices, adjustments and credit memos to customers.
- Investigated and resolved issues to maintain billing accuracy.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
Call Center Agent
Util-assist
Newmarket, ON
11.2020 - 05.2021
- Accurately documented calls and caller information in software and made updates to data as needed.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of issue services.
- Monitored queues and email inboxes
- Follow up customer service calls where necessary.
- Route calls to appropriate resource
- Process order,forms and applications
- Update existing customer information
- Keep records customer interactions,log calls, service orders
- Review or make changes to customers request
- Listen to customers questions and concerns,and provide answers or responses
- Provide accurate ,valid and complete information by using the right tools
- Returned all routine and general customer calls in good time.
Property Manager/Compliance Manager
Ainsworth Inc. contract for TCHC
Tornto, ON
08.2016 - 06.2018
- Inspected property every month, took pictures and wrote reports regarding findings for submission to Health & Safety.
- Maintained accurate records of all correspondence with and from tenants.
- Reviewed all leases to guarantee proper level of service for tenants.
- Negotiated with outside contractors to obtain reasonable fees for maintenance work.
- Worked with owners to identify, develop and achieve community goals and objectives.
- Compiled and conveyed all operational and financial data to regional manager.
- Planned and conducted meetings on bi-monthly basis to enable residents to voice concerns and provide forum for issues to be addressed.
- Updated tenant and unit information to keep current in housing database.
- Contacted and followed up with tenants on renewal notices.
- Drafted staffing plans each week for staff of 15 workers.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Monitored and documented all income, including delinquencies.
- Created staff schedules in response to community needs.
- Handled resident complaints and expedited all maintenance requests.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted inventories of and delivered building supplies.
- Taught, promoted and enforced safe work practices among on-site staff.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Monitored and documented delinquencies and other forms of income.
- Explained policies and reviewed documentation to obtain signatures.
- Prepared and submitted reports to supervisor.
Toronto Community Corordinater
Toronto Community Housing
Toronto, Ontario
06.2012 - 04.2016
- Primary function to Oversee the team responses to and documenting of all maintenance issues, including individual tenant requests and complaints for an assigned area.
- Monitored activities such as service standards and ensured compliance to applicable codes, policies, procedures, regulations and legislation.
- Created a highly effective team for customer service delivery by supervising, leading, motivating, coaching, identifying staff and tenant needs and facilitated participation of staff in various training sessions.
- Interviewed, supervised and trained all new team staff including on-going performance reviews and yearly assessments.
- Adhered to the Tenancies Act, Occupational Health & Safety Act, Human Rights Code, Ontario Building Code, Fire Code and Housing Service Act.
- Responded to resident complaints, questions and inquiries and to emergency situations.
- Identified opportunities for improving service delivery methods and procedures and recommended changes to manager Budget handling for a shared facility between TCHC and Ascot Co-op PRIMARY RESPONSIBILITIES:.
- Prepare, process and pay of P.O.s.
- Day-to-day management of accounts payable issues and supplier invoices.
- Liaise with property accountants for expense related issues.
- Set up and monitoring of vendors and contracts.
- Assist the Property Manager in monthly budget / expense variances, forecasts and annual budgets.
- Accounts receivable reporting and support; bank deposits and form filling.
- Review / production of the monthly rent-roll.
- Administer and monitor service contracts in addition to the review of vendor / contractor performance.
- Liaise with property accountants, lease administrators and legal to ensure the accuracy of information.
- Tenant document control and tenant liaison and communication.
- Reception duties including the answering and dispatching of telephone calls, receipt and distribution of mail etc.
- Dispatch maintenance and security to tenant calls.
- Followed company policies while overseeing day to day operations of the property.
- Interfaced as the corporate liaison between tenants and the management office team.
- Utilized active listening and strong communication skills to promote positive working relationships with both vendors and tenants.
- Ensured that incoming mail, packages and written correspondence were distributed to tenants and prepared outgoing mail.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Compiled and conveyed all operational and financial data to regional manager.
- Recommended clarifications and changes in program policies to director of property management.
- Inspected property ,took pictures and wrote reports regarding findings for submission.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Property Administrator
PROPERTY ADMINISTRATOR · DEL MANAGEMENT SOLUTIONS
Toronto, ON
01.2002 - 01.2012
- Monitored and followed-up on security reports of antisocial behavior, illegal acts and damages with community environment or with responsible tenants.
- Prepared lease documents.
- Conducted tenant leasing interviews, reviewed contractual rights, EMAIL:MSBENN73@GMAIL.COM PHONE: 647.667.6660 responsibilities with new tenants and provided community orientation sessions.
- Maintained and ensured the integrity of computerized maintenance system used for organizing, controlling, analyzing, prioritizing work and budget planning.
- Working and applied my knowledge of housekeeping, repair, life safety and preventive maintenance to help problem solve tenant situations.
- Collected rent and other payments required of residents and ensuring proper cash handling procedures are adhered to and made bank deposits.
- Prepared and served Notices of Termination under the direction of the Community Housing Manager, provided detailed preparation of files for eviction processing to the legal branch and represented TCHC as a witness at legal proceedings.
- Attended resident meetings to identify issues, concerns and discuss building component capital requirements, repairs and maintenance priorities, researched and recommended solutions.
- Report damages, incidents, concerns, resolutions to management.
- Followed up with tenants and partners.
- Completed administrated projects using various software programs, property database management.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Medical Consultant
Mending Out Minds Inc
Roselle, NJ
11.2020 - Current
- Consulted with clinicians to develop business strategy.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assisted with development of regulatory compliance systems.
- Developed and implemented policies and procedures for facility.
- Developed effective relationships with key influencers and external organizations.
- Checked medical trends, experiences and approaches.
Education
Diploma - Community Service Worker
Herzing College
Toronto, On2013
Human Relations for Property Managers, Arts & Science/Business Management -
HUMBER COLLEGE
Skills
- Microsoft Office PowerPoint, Access, Word, Excel and Internet
- Excellent communication and interpersonal skills (initiative, professionalism, positive attitude, problem solving,
- Conflict resolution, team player
- Accounts payable, Organizing
- Accounts receivable, Performance reviews
- Administrative support, Policies
- Budget planning, Processes
- Project management
- Budget Protocols
- Business Management, Receptionist
- Cash handling,
- Coaching, Rent-roll
- COM, Repairs
- Excellent communication, Reporting
- Interpersonal skills, Safety
- Conflict resolution
- Contracts, Supervising
- Customer service experience
- Delivery, Phones
- Dispatching
- Documentation
- Filling
- Human Relations
- Inspection
- Legal
- Sorting mail
- Excel, Microsoft Office
- PowerPoint,Word
- Occupational Health & Safety
- HAZMAT Endorsement
- Documentation and Reporting
- Clean Driving Record
- Attention to Detail
- Time Management
- Valid Driver's License
- GPS Navigation
- Customer Service
- Excellent Sense of Direction
- Problem-Solving
Certification
WSIB / Fire & Safety /Health and Safety Certified ( Ministry of Labour)
Timeline
Medical Concierge
Mending Our Minds
10.2021 - Current
Call Center Agent
Util-assist
11.2020 - 05.2021
Medical Consultant
Mending Out Minds Inc
11.2020 - Current
Property Manager/Compliance Manager
Ainsworth Inc. contract for TCHC
08.2016 - 06.2018
Toronto Community Corordinater
Toronto Community Housing
06.2012 - 04.2016
Property Administrator
PROPERTY ADMINISTRATOR · DEL MANAGEMENT SOLUTIONS
01.2002 - 01.2012
Diploma - Community Service Worker
Herzing College
Human Relations for Property Managers, Arts & Science/Business Management -
HUMBER COLLEGE
WSIB / Fire & Safety /Health and Safety Certified ( Ministry of Labour)
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