OLUYEMO WALE

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered inquiries from customers on the phone through phone calls, emails and text messages
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Provide feedback to other departments to help improve sales, marketing, and business processes
• Identify customer needs or desires in order to recommend the appropriate product or service

•Analyzed and troubleshot integration issues related to system configuration, data, maps, and workflows.
•Provided training to end users on new and updated systems and software.
•Prepared in-depth reports for each project managed and updated documentation as changes occurred.
•Involved in all testing procedures and wrote test cases and scenarios for the development team.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Monitor and Adjust marketing strategies to dynamic technological, competitive, economic, legal and cultural factors
• Resolves Customer Complaints regarding Sales and Service
• Review Operational records and reports to project sales and determine profitability
• Resolved customer issues quickly to close deals and boost client satisfaction.