Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Richard Oludare

Dartmouth,Canada

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

IT Support Consultant

10alytics
Fredericton, NB
02.2025 - Current
  • Ensured that all IT projects are completed within budget constraints while maintaining quality standards.
  • Assisted with the deployment of new technologies or upgrades to existing ones.

Customer Support Specialist

Answer 365
Halifax, Canada
10.2021 - 11.2024
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Researched customer inquiries using available resources such as FAQs and online forums.

Customer Support Specialist

Skye Bank Plc
Lagos
06.2010 - 07.2018
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Education

Associate of Science - Finance

Nova Scotia Community College
Dartmouth, NS
10-2023

Skills

  • IT project management
  • Customer service
  • Data entry
  • Problem solving
  • Desktop support
  • Relationship Building
  • Technical support
  • Network troubleshooting

Community Service

Deputy Returning Officer, Nova Scotia Municipal and CSAP Election, Oversees voting within my polling station.

Timeline

IT Support Consultant

10alytics
02.2025 - Current

Customer Support Specialist

Answer 365
10.2021 - 11.2024

Customer Support Specialist

Skye Bank Plc
06.2010 - 07.2018

Associate of Science - Finance

Nova Scotia Community College

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Richard Oludare