TOYOSI KEHINDE
Brandon
Summary
Highly motivated worker with a strong understanding of administrative processes, customer relations, multi-line telephone systems, and 21st-century technology. Positive and upbeat demeanor, exceptional team player with extensive clerical knowledge and a hardworking mentality. Driven to maintain smooth and efficient operations by applying exceptional administrative abilities and independent decision-making skills. Excels in verbal and written communication, solving routine and complex problems with an adaptive approach.
Overview
6
6
years of professional experience
Work History
APPLICATIONS DEVELOPER – SUMMER STUDENT
CITY OF BRANDON
04.2023 - 08.2023
- Assist with the design and maintenance of the various city applications
- Assist in developing custom applications
- Reporting to the Manager of Application Support & Project management
- Defining, analyzing, testing and maintaining software in support of the achievement of business requirement
- Optimized application performance by identifying and rectifying coding inefficiencies.
- Troubleshot complex application issues, providing timely resolutions to maintain optimal system functionality.
- Participated in code review sessions, identifying areas for improvement while learning from colleagues'' feedback.
- Enhanced user experience with well-designed and visually appealing interfaces for various applications.
- Used ASP.NET, JavaScript and SQL Server to maintain applications.
SALES ASSOCIATE SPECIALIST
BELL MOBILITY
03.2024 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
CUSTOMER SERVICE REPRESENTATIVE
TTEC MONTREAL
10.2021 - 12.2023
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Ask probing questions to understand and listen for sales cues
- Upselling products and services to the existing customer base
- Learning about new devices and how they work
SALES ASSOCIATE (CLOTHING)
SPORTS CHECK
08.2020 - 06.2023
- Delivering a great shopping experience
- Maintaining store appearance
- Ensuring price scan accuracy
- Learning new skills and about new products, or trying a new sport
- Ensuring that loss prevention policies are followed
- Deliver exceptional customer experience to support your team in achieving performance targets
OMNI-CHANNEL SPECIALIST
BEST BUY
10.2020 - 08.2021
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Merchandising
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
WALMART CA
04.2020 - 06.2020
- Covering an assigned area on the sales floor
- Zoning assigned area
- Working recovery merchandise from the Customer Service desk and other areas of the store
- Assisting with Front End coverage
- Moving feature merchandise to its modular home
- Executing housekeeping as required
- Communicating with other associates to ensure floor coverage is maintained, providing excellent Customer service through: Practicing the 3 Meter Rule
- Responding to customer requests for information and service
- Assisting customer in locating merchandise Ensuring that safe work habits are being followed by: Performing warm-up stretches prior to shift, being knowledgeable about emergency and safety procedures, following pallet jack and equipment safety procedures, following proper lifting techniques
- Maintaining a safe work area, free of excess debris and fixtures
- Following riser and ladder safety, Being knowledgeable with lockout/tag out procedures, properly handling all liquid and chemical spills, Maintaining a 2 clean accessible fixture room Ensures cleanliness through: Disposing of trash/boxes quickly, Keeping a clean, hazard free work area
- Maintaining clean modular Demonstrates initiative and dependability by: Working well by oneself and requiring very littler supervision and follow-up
- Excelling in a team working environment
- Being flexible based on the freight flow and demand
SECRETARY
BAAJ LAW FIRM
08.2019 - 12.2019
- Communicated with customers via phone and email to confirm appointments and respond to inquiries
- Developed and updated spreadsheets and database to track, analyze and report on performance and service data
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Answered and directed calls using a multi-line switchboard
- Drafted agendas, recorded minutes and created documents for meetings
- Reviewed and balanced daily deposits and deposits reports
Education
Bachelor of Science - Mathematics And Computer Science
BRANDON UNIVERSITY
BRANDON, MANITOBA04-2025
Skills
- Practical knowledge of SQL database
- Responsive web design
- Object-oriented programming
- Supply Ordering
- Verbal and Written Communication
- Report Generation
- Multi-line phone systems
- Organization
- Microsoft Office
- Data Entry
- Office Administration
- Sales Efficiency
Accomplishments
CompTIA Network + Certification
Volunteer Positions
Enactus Membership, 01/01/21- Present,
Princess Ave, Brandon, MB, Canada,
Assisting our local community in any way possible, which includes but is not limited to;,
Filing taxes for low income families.,
Developing websites for small businesses.,
Represent our community in national competitions.,
Organize summer programs for teenagers and toddlers etc.
The Redeemed Christian Church of God
33 11th st N, Brandon, MB, Canada,
Greeting visitors and members at the church entrance,
Directing them to seats,
Maintain order during the service,
Collecting offerings,
Assisting those who may need help.
Generally ensuring a welcoming and respectful atmosphere within the sanctuary
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
SALES ASSOCIATE SPECIALIST
BELL MOBILITY
03.2024 - Current
APPLICATIONS DEVELOPER – SUMMER STUDENT
CITY OF BRANDON
04.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
TTEC MONTREAL
10.2021 - 12.2023
OMNI-CHANNEL SPECIALIST
BEST BUY
10.2020 - 08.2021
SALES ASSOCIATE (CLOTHING)
SPORTS CHECK
08.2020 - 06.2023
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
WALMART CA
04.2020 - 06.2020
SECRETARY
BAAJ LAW FIRM
08.2019 - 12.2019
Bachelor of Science - Mathematics And Computer Science
BRANDON UNIVERSITY
Similar Profiles
BHUMI PATELBHUMI PATEL
Accounting Payable Clerk at City Of Brandon - City HallAccounting Payable Clerk at City Of Brandon - City Hall
Michael HutchingsMichael Hutchings
Equipment Operator 3 at City of Brandon AirportEquipment Operator 3 at City of Brandon Airport
Cruz PetersCruz Peters
Volunteer at City Of Brandon (Through Cando Rail & Terminals)Volunteer at City Of Brandon (Through Cando Rail & Terminals)
Jasper KlassenJasper Klassen
Janitorial Assistant at Klassen CleaningJanitorial Assistant at Klassen Cleaning
J'onni StewartJ'onni Stewart
Utility Dishwasher/Restaurant Busser at Darden Restaurants, Olive GardenUtility Dishwasher/Restaurant Busser at Darden Restaurants, Olive Garden