Oluwatoyin Ayodele Ajala
Hamilton,Canada
Summary
Experienced customer service manager bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
19
19
years of professional experience
Work History
Customer Care Manager
O'Naphtali Comapny Limited
10.2020 - 07.2021
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Evaluated interactions between associates and customers to assess personnel performance.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
Regional Sales Manager/Team Lead South West Region
Over the top Entertainment
11.2018 - 08.2020
- Establish and maintain strong business relationships with partners, market sales teams, and internal operational teams on a market and regional level to ensure optimal results
- Oversee the day-to-day execution of agents activities through effective management of field team members; including in field visits to agents, monitoring of daily sales and consignments as well as Sales force activities
- Oversee aspects of new product introduction including conceptual design, product development, pricing, and marketing in bet count and stake value
- Recruitment, on boarding and training new employees
- Responsible for approving and managing of all Region budgets
- Achieve regional sales goal of members and completing action plans
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Monitor customer trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Monitored weekly, monthly and quarterly achievement goals
- Exceeded targets by building, directing and motivating high-performing sales team.
Customer Service Manager Retail Sales
Globacom Limited
09.2010 - 03.2018
- Improving existing relationships with customers while actively prospecting and creating new relationships
- Responsible for Inventory accuracy, stock availability and services
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Preparation of marketing plan for the effective penetration into the company’s target market
- Positioning of various company brands and other services to achieve a distinctive competence in the company’s area of strength in the highly competitive industry
- Monitor and review marketing processes for impute in customer service delivery
- Reporting to the regional head of operations
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Strengthened brand and promotional strategies to drive customer engagement and boost sales
- Keep orderly and accurate accounting records by monitoring sales documentation.
Stock manager/Sales Executive
Globacom Limited
01.2006 - 01.2010
- Positioning of various company brands and other services to achieve a distinctive competence in the company and achieve sales target
- Increasing availability of stock, managing and movement of stock
- Monitor and review marketing processes for impute in customer service delivery
- Developing potential customer in order to meet sale target
- Responsible for monitoring stock movement and inventory reporting
- Maintain detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Remain current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Customer services
Globacom Limited
01.2004 - 01.2006
- Developing potential customer in order to meet sales target
- Handling customer complaints
- Handling customers request
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offering advice and assistance to customers, paying attention to special needs or wants.
Admin Manager
Spread Oil and Gas
01.2003 - 10.2003
- Reporting to the Operating head
- Handling daily inventory of operations
- Manage the day to day planning and operation of the company
- Managed all transactions and tasks regarding petty cash and purchase orders
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
Education
Master of Science Transport Studies -
OLABISI ONABANJO UNIVERSITY
01.2017
Master of Science Geographic Information System -
UNIVERSITY OF IBADAN
01.2002
Bachelor of Science in Geography and Planning -
LAGOS STATE UNIVERSITY
01.1999
Skills
- Effective Flow and implementation of operations
- Ability to grow the business, with proven success of client return on investment
- Understanding of local markets, customers and competition in order to target needs and drive sales
- Team building and Staff Management
- Time management and problem-solving skills
- Business Development and Planning
- Product sales and services
- Sales expertise
Timeline
Customer Care Manager
O'Naphtali Comapny Limited
10.2020 - 07.2021
Regional Sales Manager/Team Lead South West Region
Over the top Entertainment
11.2018 - 08.2020
Customer Service Manager Retail Sales
Globacom Limited
09.2010 - 03.2018
Stock manager/Sales Executive
Globacom Limited
01.2006 - 01.2010
Customer services
Globacom Limited
01.2004 - 01.2006
Admin Manager
Spread Oil and Gas
01.2003 - 10.2003
Master of Science Transport Studies -
OLABISI ONABANJO UNIVERSITY
Master of Science Geographic Information System -
UNIVERSITY OF IBADAN
Bachelor of Science in Geography and Planning -
LAGOS STATE UNIVERSITY
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