Oluwatosin Janet Adepoju
Calgary,Canada
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate (TEMP)
Gimsap African Asian Market
2024.03 - 2024.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
De Prince Retails Limited
2020.12 - 2024.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma - Culinary Arts
SAIT- Southern Alberta Institute of Technology
Calgary, Alberta10.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Goal-Oriented
- Excellent people skills
- Reliable and punctual
Certification
- FSAN Certified
- WHMIS Certified
- Food Safety Permit; SafeCheck 2023
- Standard First Aid & CPR/AED Level C Certified
Timeline
Sales Associate (TEMP)
Gimsap African Asian Market
2024.03 - 2024.06
Customer Service Representative
De Prince Retails Limited
2020.12 - 2024.01
Diploma - Culinary Arts
SAIT- Southern Alberta Institute of Technology
- FSAN Certified
- WHMIS Certified
- Food Safety Permit; SafeCheck 2023
- Standard First Aid & CPR/AED Level C Certified
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