OLUWATOSIN RICHARD
CALGARY,AB
Summary
Detail-oriented individual with a masters degree in International relations, exceptional communication skills and a track record of building strong working relationships with colleagues and clients. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Guest Services Representative
Indigo Park
03.2024 - Current
- Manage department phone calls and emails, ensuring customer service is a top priority and that expectations regarding timelines and flexibility are met.
- Provide administrative support, including data entry, basic filing, and other general office duties.
- Accurately input and maintain data in various databases and spreadsheets, ensuring the accuracy, integrity, and confidentiality of all information.
- Stay informed about changes to parking lots and ensure timely communication to customers when their parking may be affected.
- Understand the services Indigo offers and ensure that customers are well informed.
Relief Child and Youth Care Counsellor
Hull Services
01.2025 - Current
- Attend to the physical safety, esteem and developmental needs of our young people.
- Supervise, organize and implement daily living activities as well as recreational activities and see these as opportunities for educational and therapeutic interventions.
- Use routines and activities to give children and youth security and enable them to relate to others in socially acceptable ways; help the youth understand the need for routines and procedures.
- Provide meaningful and responsible role modelling, as well as direct teaching in areas of grooming, hygiene, dress, nutrition and social manners.
Customer Service Representative
American Income Life Insurance Company
01.2021 - 02.2022
- · Proactively made outbound calls and handling inbound calls from clients in a professional manner
- Responded to emails from clients and provided timely and accurate information to meet their needs
- set up virtual appointments with clients for licensed agents, ensuring prompt and efficient service
- Accurately recorded and managed customer interactions in the CRM, maintaining AIL’s standard of service excellence
- Kept myself Up to date with the latest policy updates and was able to communicate this information to clients clearly and concisely.
- Connected with existing customers over the phone and promoted AIL’s products and services, thereby contributing to sales growth.
Customer Support (Web Hosting)
Namecheap
01.2019 - 12.2020
- Responded to customer inquiries and issues in a timely and professional manner, providing helpful information and resolving complaints effectively
- Utilized technical expertise to troubleshoot website issues, guiding customers through the steps to resolve them and ensuring a positive customer experience.
- Ensured customer satisfaction by proactively addressing their needs and concerns, providing top-notch support for products, services, and features
Education
Master of Science - International Relations
Oles Honchar Dnipro National University
Dnipro, Ukraine11-2018
Bachelor of Science - International Relations
Oles Honchar Dnipro National University
Dnipro, Ukraine06-2016
Skills
- Excellent interpersonal skills
- Ensure that the needs of each client are met promptly, and with a high degree of accuracy
- Delegating work
- Conflict resolution
- Relationship building
- Standard operating procedures
- Outstanding communication skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Team leadership
- Customer relationship management
Timeline
Relief Child and Youth Care Counsellor
Hull Services
01.2025 - Current
Guest Services Representative
Indigo Park
03.2024 - Current
Customer Service Representative
American Income Life Insurance Company
01.2021 - 02.2022
Customer Support (Web Hosting)
Namecheap
01.2019 - 12.2020
Master of Science - International Relations
Oles Honchar Dnipro National University
Bachelor of Science - International Relations
Oles Honchar Dnipro National University
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