Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLUWATOSIN RICHARD

CALGARY,AB

Summary

Detail-oriented individual with a masters degree in International relations, exceptional communication skills and a track record of building strong working relationships with colleagues and clients. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Guest Services Representative

Indigo Park
03.2024 - Current
  • Manage department phone calls and emails, ensuring customer service is a top priority and that expectations regarding timelines and flexibility are met.
  • Provide administrative support, including data entry, basic filing, and other general office duties.
  • Accurately input and maintain data in various databases and spreadsheets, ensuring the accuracy, integrity, and confidentiality of all information.
  • Stay informed about changes to parking lots and ensure timely communication to customers when their parking may be affected.
  • Understand the services Indigo offers and ensure that customers are well informed.

Relief Child and Youth Care Counsellor

Hull Services
01.2025 - Current
  • Attend to the physical safety, esteem and developmental needs of our young people.
  • Supervise, organize and implement daily living activities as well as recreational activities and see these as opportunities for educational and therapeutic interventions.
  • Use routines and activities to give children and youth security and enable them to relate to others in socially acceptable ways; help the youth understand the need for routines and procedures.
  • Provide meaningful and responsible role modelling, as well as direct teaching in areas of grooming, hygiene, dress, nutrition and social manners.

Customer Service Representative

American Income Life Insurance Company
01.2021 - 02.2022
  • · Proactively made outbound calls and handling inbound calls from clients in a professional manner
  • Responded to emails from clients and provided timely and accurate information to meet their needs
  • set up virtual appointments with clients for licensed agents, ensuring prompt and efficient service
  • Accurately recorded and managed customer interactions in the CRM, maintaining AIL’s standard of service excellence
  • Kept myself Up to date with the latest policy updates and was able to communicate this information to clients clearly and concisely.
  • Connected with existing customers over the phone and promoted AIL’s products and services, thereby contributing to sales growth.

Customer Support (Web Hosting)

Namecheap
01.2019 - 12.2020
  • Responded to customer inquiries and issues in a timely and professional manner, providing helpful information and resolving complaints effectively
  • Utilized technical expertise to troubleshoot website issues, guiding customers through the steps to resolve them and ensuring a positive customer experience.
  • Ensured customer satisfaction by proactively addressing their needs and concerns, providing top-notch support for products, services, and features

Education

Master of Science - International Relations

Oles Honchar Dnipro National University
Dnipro, Ukraine
11-2018

Bachelor of Science - International Relations

Oles Honchar Dnipro National University
Dnipro, Ukraine
06-2016

Skills

  • Excellent interpersonal skills
  • Ensure that the needs of each client are met promptly, and with a high degree of accuracy
  • Delegating work
  • Conflict resolution
  • Relationship building
  • Standard operating procedures
  • Outstanding communication skills
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Team leadership
  • Customer relationship management

Timeline

Relief Child and Youth Care Counsellor

Hull Services
01.2025 - Current

Guest Services Representative

Indigo Park
03.2024 - Current

Customer Service Representative

American Income Life Insurance Company
01.2021 - 02.2022

Customer Support (Web Hosting)

Namecheap
01.2019 - 12.2020

Master of Science - International Relations

Oles Honchar Dnipro National University

Bachelor of Science - International Relations

Oles Honchar Dnipro National University
OLUWATOSIN RICHARD