OLUWATOSIN RICHARD
CALGARY,AB
Summary
Detail-oriented individual with a masters degree in International relations, exceptional communication skills and a track record of building strong working relationships with colleagues and clients. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Guest Services Representative
Indigo Park
Calgary, AB
03.2024 - Current
- Manage department phone calls and emails, ensuring customer service is a top priority and that expectations regarding timelines and flexibility are met.
- Provide administrative support, including data entry, basic filing, and other general office duties.
- Accurately input and maintain data in various databases and spreadsheets, ensuring the accuracy, integrity, and confidentiality of all information.
- Stay informed about changes to parking lots and ensure timely communication to customers when their parking may be affected.
- Understand the services Indigo offers and ensure that customers are well informed.
Relief Child and Youth Care Counsellor
Hull Services
Calgary, AB
01.2025 - Current
- Attend to the physical safety, esteem and developmental needs of our young people.
- Supervise, organize and implement daily living activities as well as recreational activities and see these as opportunities for educational and therapeutic interventions.
- Use routines and activities to give children and youth security and enable them to relate to others in socially acceptable ways; help the youth understand the need for routines and procedures.
- Provide meaningful and responsible role modelling, as well as direct teaching in areas of grooming, hygiene, dress, nutrition and social manners.
Customer Service Representative
American Income Life Insurance Company
Dnipro, Ukraine
01.2021 - 02.2022
- · Proactively made outbound calls and handling inbound calls from clients in a professional manner
- Responded to emails from clients and provided timely and accurate information to meet their needs
- set up virtual appointments with clients for licensed agents, ensuring prompt and efficient service
- Accurately recorded and managed customer interactions in the CRM, maintaining AIL’s standard of service excellence
- Kept myself Up to date with the latest policy updates and was able to communicate this information to clients clearly and concisely.
- Connected with existing customers over the phone and promoted AIL’s products and services, thereby contributing to sales growth.
Customer Support (Web Hosting)
Namecheap
Dnipro, Ukriane
01.2019 - 12.2020
- Responded to customer inquiries and issues in a timely and professional manner, providing helpful information and resolving complaints effectively
- Utilized technical expertise to troubleshoot website issues, guiding customers through the steps to resolve them and ensuring a positive customer experience.
- Ensured customer satisfaction by proactively addressing their needs and concerns, providing top-notch support for products, services, and features
Education
Master of Science - International Relations
Oles Honchar Dnipro National University
Dnipro, Ukraine11-2018
Bachelor of Science - International Relations
Oles Honchar Dnipro National University
Dnipro, Ukraine06-2016
Skills
- Excellent interpersonal skills
- Ensure that the needs of each client are met promptly, and with a high degree of accuracy
- Delegating work
- Conflict resolution
- Relationship building
- Standard operating procedures
- Outstanding communication skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Team leadership
- Customer relationship management
Timeline
Relief Child and Youth Care Counsellor
Hull Services
01.2025 - Current
Guest Services Representative
Indigo Park
03.2024 - Current
Customer Service Representative
American Income Life Insurance Company
01.2021 - 02.2022
Customer Support (Web Hosting)
Namecheap
01.2019 - 12.2020
Master of Science - International Relations
Oles Honchar Dnipro National University
Bachelor of Science - International Relations
Oles Honchar Dnipro National University