Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATION
Timeline
Generic

OLUWATOSIN OLUSESI

Barrie,ON

Summary

A position as an Office Support/Customer Service Representative Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

6
6
years of professional experience

Work History

Office Assistant

Ministry of Transportation
01.2019 - 01.2019
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules and appointments for office staff and stakeholders.
  • Handled incoming communications and directed inquiries to appropriate departments.
  • Collaborated with team members on special projects related to transportation initiatives.
  • Maintained inventory of office supplies and ordered new materials as needed.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Front Counter/Cashier

Tim Hortons
Toronto
01.2018 - 01.2018
  • Processed customer transactions accurately and efficiently at busy front counter.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize order flow during peak hours.
  • Stocked supplies and ingredients to ensure readiness for customer demands.
  • Handled money transactions responsibly and securely according to established guidelines.
  • Promoted special menu items to enhance customer experience and sales opportunities.
  • Greeted customers and answered inquiries in a friendly and professional manner.

Program Assistant

Daily Bread Food Bank
01.2018 - 01.2018
  • Assisted in managing volunteer recruitment and training programs for effective support.
  • Coordinated daily food distribution schedules for community partners and clients.
  • Organized inventory systems to ensure accurate tracking of food supplies.

Sales Associate

Tina Clothing Store
01.2017 - 01.2018
  • Maintained store displays to ensure merchandise was visually appealing.
  • Processed transactions accurately using point-of-sale systems.

Administrative Officer

Yaba College of Technology
01.2013 - 01.2017
  • Managed office communications and correspondence for administrative operations.
  • Maintained student records and updated databases efficiently.
  • Coordinated schedules and meetings for faculty and staff members.
  • Implemented filing systems to organize documents and improve retrieval.
  • Supported recruitment processes by scheduling interviews and preparing materials.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.

Education

GED -

St. Stephen’s Employment Training Centre
Toronto
01.2019

GED -

YMCA
Toronto
01.2018

Bachelor of Arts - History and International Relations

Lagos State University
Badagry, Lagos State, Nigeria
01.2008

Diploma - Business Administration

Yaba College of Technology
Lagos State, Nigeria
01.2003

Skills

  • Customer Service Skills
  • Greeted customers coming into the store and provide information to customers
  • Answered phone calls and provided information in a timely manner
  • Took detailed orders while multitasking and taking payments via drive-thru
  • Advised customers on the prices and resolved complaints by the explanation of policy
  • Answered incoming calls and transferred them to the appropriate department
  • Administrative Skills
  • Filed documents, typed correspondence, made appointments
  • Assisted with general office duties such as photocopying, scanning, filing, and faxing
  • Accurate data–entry skills with a typing speed of 40 words per minute
  • Self-motivated and willing to learn
  • Cashier/Retail Skills
  • Tabulated total payment required using electronic or other cash registers
  • Received and processed payments by cash, credit card, or automatic debit
  • Maintained sales records and assisted with inventory control
  • Customer service
  • Team collaboration
  • Administrative support
  • Communication skills
  • Scheduling appointments
  • Document management
  • Microsoft Office
  • Attention to detail
  • Organization skills
  • Adaptability
  • Documentation and reporting

SUMMARY OF QUALIFICATION

  • Experienced customer service representative as a retail associate and cashier
  • Customer Service Excellence through the Ontario Tourism Education Corporation
  • Proficient in Microsoft Office 2010 in Word, Excel, PowerPoint, and Access
  • Extensive customer service experience in a retail setting providing solutions
  • Motivated team player who works well with customers and co-workers

Timeline

Office Assistant

Ministry of Transportation
01.2019 - 01.2019

Front Counter/Cashier

Tim Hortons
01.2018 - 01.2018

Program Assistant

Daily Bread Food Bank
01.2018 - 01.2018

Sales Associate

Tina Clothing Store
01.2017 - 01.2018

Administrative Officer

Yaba College of Technology
01.2013 - 01.2017

GED -

St. Stephen’s Employment Training Centre

GED -

YMCA

Bachelor of Arts - History and International Relations

Lagos State University

Diploma - Business Administration

Yaba College of Technology

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OLUWATOSIN OLUSESI