Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Oluwatosin Olaegbe

Oluwatosin Olaegbe

Toronto,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Community Shelter Worker

Ghs Resources
Toronto, ON
02.2023 - Current
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
    Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Cultivated strong network of providers delivering necessary assistance to Homes First community.

Bunkhouse Manager

NorthStar Frontier
Vaughan, ON
10.2021 - 12.2022
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Increased employee performance through effective supervision and training.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed team productivity and workflow to exceed quality standards.
  • Managed staff of 12 housekeepers.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Communicated repair needs to maintenance staff.

IT Support

Humber College
Toronto, ON
09.2018 - 08.2021
  • Replaced defective components and upgraded office equipment per technology plan.
  • Helped department set up equipment for meetings, events and operations.
  • Resolved Internet and wireless and wired network access problems.
  • Backed up administrative departments in back file scanning and document management imports.
  • Worked with high-performing teams in Agile environment.
  • Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
  • Researched problems and used technical documentation to apply solutions.
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.

Education

Advanced Diploma - Computer Engineering Technology

Humber Institute of Technology And Advanced Learning
Etobicoke, ON
08.2021

High School Diploma -

Southern Ontario College
Hamilton, ON
03.2015

Skills

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Multitasking Abilities
  • Complaint resolution
  • Receiving support
  • Professional telephone demeanour
  • Attention to Detail
  • Analytical and Critical Thinking
  • Technical Support
  • Staff education and training
  • Microsoft Office Suite proficiency
  • Customer Complaint Resolution
  • Managerial skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Community Shelter Worker

Ghs Resources
02.2023 - Current

Bunkhouse Manager

NorthStar Frontier
10.2021 - 12.2022

IT Support

Humber College
09.2018 - 08.2021

Advanced Diploma - Computer Engineering Technology

Humber Institute of Technology And Advanced Learning

High School Diploma -

Southern Ontario College

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Oluwatosin Olaegbe