Oluwatosin Oduleye
Glace Bay,NS
Summary
Proven track record in enhancing customer satisfaction and streamlining records management, notably at my previous place of work. A highly motivated and detail-oriented administrative professional with a strong background in public health and dental assistant education, seeking a dynamic role in a hospital setting. Leveraging extensive experience as an Immunization Officer, Customer Service Representative, Dental Administrator, and Administrative Assistant, propagate excellence in managing healthcare operations, maintaining accurate records, and delivering exceptional patient service. Skilled in coordinating immunization programs, streamlining administrative processes, and supporting multidisciplinary teams. The combined expertise in public health and dental care equips me to handle diverse administrative challenges in a fast-paced healthcare organization..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
03.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Handled averagely 30 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilize Customer Relations Management tool to complete task effectively
Immunization Records Officer
Primary Healthcare Center, Ibadan Northeast
02.2023 - 12.2024
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Implemented quality control measures to maintain high levels of data integrity within both paper-based and digital archives.
- Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry.
- Maintaining comprehensive and error-free immunization documentation to inform clinical decisions.
- Collaborating with clinical staff to track vaccination schedules for and identify patients needing follow-up.
- Ensuring records align with clinical guidelines and legal requirements for immunizations
- Providing vaccination history to clinicians for accurate diagnosis and treatment planning.
- Assisting in the preparation of immunization coverage reports for audits for 33 healthcare facilities, research, and public health purposes.
Administrative Assistant
Ezekiel Oladeji Memorial Baptist Church
07.2019 - 12.2023
- Managed telephone call of about 20 to 25 per day and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent prompt responses to visitors inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Act as the primary point of contact for communication and in person to guest and other staffs
- Scheduling of appointments and arrangements of meetings
Dental Administrator
Hilllsworth Dental and Maxillofacial Services
01.2017 - 06.2019
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Reduced missed appointments with timely reminder calls and follow-up communications of average.
- Make use of computer software such as Microsoft office and office equipment to complete task accurately and efficiently.
- Act as a primary point of contact for communication via telephone and in person to patients, staff and public.
- Scheduling of appointments for about 10 to 15 patient per day depending on the dentist availability.
Education
Bachelor of Science - Public Health
Osun State University
Osogbo01-2023
Diploma - Dental Surgery Assistant
Ekiti State College of Health Sciences
Ijero-Ekiti08-2016
Skills
- Active listening
- File organization
- Organizational skill
- Clerical support
- Documentation and recordkeeping
- Office management
- Scheduling
- Computer proficiency
- Deadline Management
Languages
English
Full Professional
Certification
Workplace First Aid- CPR and AED
Timeline
Customer Service Representative
Concentrix
03.2024 - Current
Immunization Records Officer
Primary Healthcare Center, Ibadan Northeast
02.2023 - 12.2024
Administrative Assistant
Ezekiel Oladeji Memorial Baptist Church
07.2019 - 12.2023
Dental Administrator
Hilllsworth Dental and Maxillofacial Services
01.2017 - 06.2019
Bachelor of Science - Public Health
Osun State University
Diploma - Dental Surgery Assistant
Ekiti State College of Health Sciences
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