Summary
Overview
Work History
Education
Skills
Certification
Othertechnicalskills
Accomplishments
References
Membershipofprofessionalbodies
Educationandprofessionaldevelopment
Timeline
Generic

Oluwatosin ELIZABETH OgUNSAN

Ottawa,Canada

Summary

An accomplished Business Systems Analyst seeking a challenging role as a Business Analyst or Project Lead in a reputable organization. Aims to leverage diverse skills in business analysis, project management, and consulting to contribute effectively to organizational success and growthv.

Highly skilled in communication, both oral and written, with the ability to manage multiple tasks efficiently while staying motivated and adaptable. Team-oriented, innovative, detail-focused, and able to take ownership of tasks, thriving under pressure to achieve results. Strong analytical, problem-solving, and research skills acquired from industry experience and professional training in client service delivery and IT. Proven ability to engage with all organizational levels, including senior management, and demonstrated leadership in mentoring and training teams. Exceptional client and vendor relationship management with a focus on negotiation, problem resolution, and customer service. Expertise in business case development, project planning, risk management, and disaster recovery strategies. Proficient in Business Analysis and Project Management methodologies aligned with PMBOK standards, with a deep understanding of SDLC, ITIL, and CMMI frameworks. Advanced knowledge of Business/Data Modeling, UML, and Rational Unified Processes (RUP). Certified Business Analyst and Project Management Professional (PMP) with an MBA in Business Administration and Management. Insightful Business Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Analyst

Alterna Savings Bank
Ottawa, Canada
08.2021 - Current
  • Developed Use-cases for various wire processes, USD and CDN Payments, PAD payment, Bills payments and Loan Repayment Products for the Borrower Web Application Project
  • Delivered an enhanced digital banking experience to all our members
  • Coordinated the documentation of Business Requirements and Business Rules for NSF charges, Debt Reduction in Repayment (DRR) package and Revision of Terms (ROT) package
  • Support quality assurance team in developing test cases and test documentation for websites
  • Tested the developed features, regress bugs fixed writes quality, detailed and complete bug reports
  • Collaborate with relevant stakeholders to align requirements with project scopes and objectives while ensuring technical feasibility
  • Liaising with other Financial Institutions to provide clarification and/or promptly resolve processing issues in any of the electronic processes to minimize member/client service interruption while preventing loss for either organization
  • Evaluate and research to determine if exceptions can be made to pay or return items for many of the processes within the department to prevent any losses to the organization
  • Assist in the creation, validation and processing for new products and services related to 'In and Out Clearing' key business processes
  • Reviews completed solutions to confirm requirements have been met
  • Provided mentorship for other business analysts on documenting requirements in use-cases for projects
  • Using MS Visio, documented Business Processes and Business Requirements in UML Models such as Activity Diagrams, Sequence Diagrams & Class Diagrams
  • Applied appropriate corporate project management framework to the project based on PMBOK Standards
  • Developed Use-cases for Interest Relief, Debt Reduction in Repayment and Revision of Terms
  • Worked with my project team to gather and document functional requirements and business rules for the online applications for Interest Relief, Debt Reduction in Repayment and Revision of Terms packages
  • Constantly met with Major Stakeholders – Directors, Senior Managers, Subject Matter Expert (SME) and other members of the project team to review the progress of all the work packages within the project
  • Facilitated Requirement workshops, Joint Application Development Sessions (JAD) and Use-Case Design Sessions
  • Created and constantly updating an Integrated Project Log, which contains: Actions items, Issues, Risks and Decisions taken during the project meetings, requirement workshops and Use-case Design sessions
  • Delivered regular progress reports and weekly status reports to the Program Manager
  • Monitoring project performance against the project plan and implementing corrective actions where necessary
  • Controlling and documenting all changes to the project plan based on decisions during meetings
  • Responsible for documenting detailed business requirements and reviewing/building business design documents, and conducting formal walkthroughs with other project team members
  • Conducted Walkthrough sessions with stakeholders to validate requirements and obtained sign-offs on the requirements

Business Analyst

The Toronto Dominion Bank
Ottawa, Canada
01.2020 - 08.2021
  • Facilitated Requirement workshops to gather requirements for different business processes such as Document Creation process, Eligibility Load, Claims History Load, Client Assessment and Client Management Processes
  • Worked with an External Vendor to gather and document business requirements for automating business processes
  • Conducted requirement review and walkthrough sessions with Subject Matter Experts (SMEs) and other Stakeholders from different departments within Groups Benefit of Manulife Financial
  • Developed Business Requirement Documents (BRD) for Business process re-engineering across the major TD Financial systems
  • Developed the Overall Testing Strategy for the Aetna Upgrade project and obtained sign-offs from Stakeholders
  • Developed User Acceptance Testing (UAT) plans, Test Case Scenarios, Test Schedules for all the IT tools developed
  • Worked with Developers, Testers and the Business team to successfully execute testing activities
  • Coordinated testing activities with daily conference calls to manage test results, defects tracking & management and testing issues, using Mercury Quality Centre – Test Director, a web-based testing tool
  • Developed Pilot testing Strategy, Business Processes, Business Procedures & Tools and Checklists for processes
  • Developed the Business Requirement Document for Reporting and Continuous Improvement on processes
  • Held meetings and JAD Sessions with users, stakeholders and sponsors to gather business requirements as well as analyze, document, review and validate various business requirements
  • Successfully trained 5 other Business Analysts on the Project on how to use Mercury Quality Centre for defect tracking & management and other user acceptance testing (UAT) related issues

Senior Business Systems Analyst/Project Lead

mobileXcetera Limited
Lagos, Nigeria
07.2014 - 10.2019
  • Coordinated the development of Business Requirements for the Mechanical, entertainment and football scores projects
  • Web and Mobile based Application
  • Gathered and documented requirements for the Interfaces of the Legacy System and then mapped to Appropriate Processes in the New Web based Application
  • Conducted walkthroughs with the vendor on board to ensure a sound understanding of the business requirements
  • Gathered Requirements from Business Stakeholders and developed the Business Requirement Package, System Functional Specifications, Supplementary Specification (Non-Functional Requirements) for these Projects
  • Developed Business Cases, Project Plans, Risk Management Plan, Business Process Workflow and Test Plans
  • Reviewed and Conducted Walkthrough with Business Stakeholders on Performance and Reporting Requirements for the RS Account and thereafter developed a Performance Matrix & Reporting Requirement Document
  • Developed an Implementation Strategy for implementing RUP and IBM Rational Tools across multiple projects
  • Developed training materials and conducted training for Business Analysts and System Analysts on Requirement Management Process using IBM Rational Tools
  • Gathered Requirements and developed the Test Strategy for evaluating the Internet Project, which included Unit Testing, User Acceptance Testing (UAT), System Testing, Integration testing, Security & Vulnerability Testing etc
  • Responsible for documenting detailed business requirements and reviewing/building business design documents, and conducting formal walkthroughs with other project team members
  • Assist in mentoring other project staff through sound methodologies such as UML, RUP, ITIL, PMBOK Standards etc
  • Monitoring and assigning analysis and testing work to analysis/testing team members
  • Identifying, documenting, and evaluating technical options
  • Ensure that Business Requirements are developed in accordance to established Enterprise Architecture methodology
  • Assist the Project Manager to facilitate workshops with the business and systems teams to identify and complete business analysis and requirements
  • Responsible for the analysis and documentation of alternative solutions and preparing recommendations
  • Extensively used JIRA as a test management tool to develop test cases, test scripts, executing the scripts and tracking the defects, logging the defects and reporting the defect bug

Senior Business Systems Analyst/Project Lead

mobileXcetera Limited
Lagos, Nigeria
07.2012 - 04.2014
  • Elicited/documented requirements for USSD Mobile Application project
  • Produced Process maps, Mockup, Business requirements, Functional/ Non-Functional Specifications
  • Conducted Gap Analyses, Impact analyses and assisted each departmental units to determine critical business processes
  • Participated in the development of Disaster Recovery & Business Continuity Plan
  • Acted as intermediary between business and technical staff at all levels and assisted in the definition of business requirements and project scopes
  • Gathered and documented requirements for the USSD project
  • Delivered Process maps, Business requirements and Functional Specifications document
  • Documented and validated processes using Visio and swim lane methodology
  • Responsible for creating and managing detailed workflow (process management and re-engineering)
  • Visually model processes using UML, created and managed USE-cases with Rational Requisite Pro
  • Based on the high-level requirements in the initial project vision documentation
  • Preparing Business Requirement Document (BRD) - Business Use Case, Activity, Sequence, Class, Work Flow, Entity Relationship (ERD) and Data Flow (DFD) diagrams
  • Developed High Level Business Requirement, Detailed Business Requirement and Functional Systems Specifications
  • Plan and develop test strategy, plan and scripts - conduct tests [UAT, Quality Assurance], identifies procedures, resolves production problems, conducted walk-through and coordinated system implementations
  • Responsible for User Acceptance Testing: Test plan, Test strategy, Test scenarios/grid, paper/prototype testing, unit integration and regression testing
  • Responsible for tracking test results, managing test failures and communicating results and updates to teams
  • Liaised with systems architects/development team to ensure they fully understand stakeholders needs
  • Carried out change request made by clients and prepared regular projects status update reports for stakeholders
  • Participated in all phases of Software Development Life Cycle (SDLC) including walkthrough of Use Case specifications with stakeholders and User Acceptance testing team
  • Created workflow diagrams to show current(AS-IS) and future process(TO-BE)
  • Managed multiple projects concurrently with the usage of various project management techniques

Education

Post Graduate Diploma - Business Systems Analysis & Project Management

Canadian College of Business Science and Technology
ON, Canada
01.2025

MBA - Business Administration & Management

Adekunle Ajasin University
Nigeria

Skills

  • Project Management
  • MS Project
  • MS Visio
  • MS Outlook
  • Lotus Notes
  • Microsoft Office
  • Data Modeling
  • Entity Relationship Diagrams
  • Data Flow Diagrams
  • DB2
  • SQL
  • Database Design
  • Web Development
  • HTML
  • CSS
  • JavaScript
  • ASP
  • JSP
  • VBScript
  • Dreamweaver
  • FrontPage
  • Requirement Management
  • IBM Rational RequisitePro
  • RSM
  • Rational Rose
  • UML
  • Object-Oriented Programming
  • C
  • C#
  • Net
  • Software Development Lifecycle
  • Business Analysis
  • Business Intelligence
  • Quality Assurance
  • Software Testing
  • User Acceptance Testing
  • Agile
  • Scrum
  • SAP FI/CO
  • CAPM
  • ECBA
  • Dynamic Environment Experience

Certification

  • Certified Business Analyst Professional
  • Project Management Professional (PMP)

Othertechnicalskills

  • Project Management & Tools: Proficient in MS Project (including 2003), MS Visio, MS Outlook, Lotus Notes, and the full Microsoft Office suite (Word, Excel, PowerPoint).
  • Data Modeling & Databases: Skilled in Entity Relationship Diagrams (ERD), Data Flow Diagrams (DFD), DB2, SQL databases, and database design/modeling.
  • Web Development & Scripting: Experienced with HTML, CSS, JavaScript, ASP, JSP, VBScript, Dreamweaver, and FrontPage for web design and development.
  • Requirement Management: Expertise with tools like IBM Rational RequisitePro, RSM, Rational Rose, and UML for use case analysis and diagram creation.
  • Programming Techniques: Strong in Object-Oriented Programming (OOP), C++, and C# in MS .Net environments, with a deep understanding of the full Software Development Lifecycle (SDLC).
  • Business Analysis & Intelligence: Skilled in gathering, analyzing, and documenting business requirements; proficient in business intelligence tools and techniques.
  • Quality Assurance & Software Testing: Proficient in developing test plans, leading User Acceptance Testing (UAT), and creating system documentation.
  • Agile & Scrum: Experienced in Agile methodologies and Scrum frameworks for project management.
  • Certifications & Additional Expertise: Knowledge in SAP FI/CO, CAPM, ECBA, and familiarity with Agile and Scrum studies for business and project management.
  • Dynamic Environment Experience: Proven ability to work effectively in both client/server and mainframe environments.

Accomplishments

  • Gathered Requirements and Coordinated the Development of Business Requirement Document for the Web-based Application to replace the existing Legacy Systems on Mainframe.
  • Worked with my Project Director to develop Project Charter, Statement of Work (SOW), Project Management Plan, Risk Management Plan & Test Strategy for the Internet Project (Web-based Application).
  • Developed Test Plans & Test Cases for the web Project and Coordinated the User Acceptance Testing.
  • Gathered and Developed Requirements for Intelligent Scripting System and Contract Management System- Both Web-based Applications to replace the existing IBM AS400 Legacy Systems-Mainframe.
  • Successfully Gathered and Documented requirements for a Problem and Incident Management Project based on Information Technology Infrastructure Library (ITIL) Standards.
  • Elicited/documented Requirements for Wires On-line Audit System. Produced Process Maps, Mockup, Business Requirements, Functional & Non-Functional Specifications.
  • Trained and Mentored Business & System Analysts on Requirement Management Process using IBM Rational Tools.
  • Developed High Level Business Requirement, Detailed Business Requirement and Functional Systems Specifications [used JAD sessions, developed Use -cases using UML, RUP & OOA techniques for capturing data during the requirement management process].
  • Successfully trained and mentored all the members of staff on the usage of a web-based business application.
  • Efficiently led a team of five consultants to plan and implement the Time & Expense Submission System (TESS) project across multi-functional platforms.
  • Installed and automated business processes on the local intranet server of mobileXcetera Limited.
  • Gathered user-requirements and designed a system that reduced response time on the helpdesk from 20mins. to 10mins.

References

Available on request

Membershipofprofessionalbodies

Project Management Institute (PMI), Member

Educationandprofessionaldevelopment

  • Post Graduate Diploma in Business Systems Analysis & Project Management, Canadian College of Business Science and Technology, ON, 2024 (In view)
  • MBA in Business Administration & Management, Adekunle Ajasin University, Nigeria

Timeline

Business Analyst

Alterna Savings Bank
08.2021 - Current

Business Analyst

The Toronto Dominion Bank
01.2020 - 08.2021

Senior Business Systems Analyst/Project Lead

mobileXcetera Limited
07.2014 - 10.2019

Senior Business Systems Analyst/Project Lead

mobileXcetera Limited
07.2012 - 04.2014

Post Graduate Diploma - Business Systems Analysis & Project Management

Canadian College of Business Science and Technology

MBA - Business Administration & Management

Adekunle Ajasin University

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Oluwatosin ELIZABETH OgUNSAN