OLUWATOSIN DAMILOLA JOSEPH
Edmonton,Canada
Summary
To obtain a position in customer service, and to serve my employer to the best of my ability. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Real Canadian Superstore
Edmonton, Canada
05.2024 - 12.2024
- Established rapport with customers, identified their needs, and offered suitable products and services, and worked with the motto that customers are always right.
- Operated the cash register accurately, assisted customers, and provided accurate change.
- Processed returns and exchanges in a courteous manner and request.
- Replenished, restocked, and maintained various product display sets to enhance the customer experience, increase sales, and maximize inventory turns.
- Ensured that loss prevention systems and procedures were performed according to guidelines.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Processed returned merchandise by strictly following store return and exchange procedures.
Front Desk Officer
Diamond Foods Limited
Lagos, Nigeria
02.2014 - 03.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Staged and sorted multiple types of products for loading
- Preserved safe work environment by maintaining a clean workstation and pallet area
- Received deliveries, scanned packages and updated orders in internal database
- Handled cash register transactions with accuracy
- Handled all customers transactions in a fast pace setting
- Organized, displayed, and zoned products, to enhance the client shopping experience
- Processed returns/exchanges in a courteous manner
- Maintained the customer service and checkout area for prompt and accurate processing of the customer’s order
- Processed cash transactions and daily cash balancing, in line with company procedures
- Ensured loss prevention systems and procedures were performed according to guidelines
Volunteer: Customer Care Officer
Beau-Rae Farm Resources
Oyo State, Nigeria
01.2012 - 01.2014
- Picking incoming calls.
- Attending to customers.
- Record and bookkeeping.
- Assisting in administrative work.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
BSc - Business Administration
Olabisi Onabanjo University
Ogun State, Nigeria01.2022
Higher National Diploma - Public Administration
The Polytechnic, Ibadan
Ibadan, Oyo State, Nigeria01.2015
National Diploma - Local Government Studies
The Polytechnic, Ibadan
Ibadan, Oyo State, Nigeria01.2011
Skills
- Good communication skills
- Transaction accuracy
- Effective communication
- Problem resolution
- Attention to detail
- Relationship building
- Data entry
- Teamwork and collaboration
- Adaptability and flexibility
- Written and verbal communication
- Fast learner
- Dedication
- Time management
Certification
- Diploma in Customer Service, 01/01/15
- Diploma in Human Resources, 01/01/15
- Diploma in Customer Service Skill, 01/01/24
References
Available upon request.
Languages
English
Full Professional
References
References available upon request.
Timeline
Cashier
Real Canadian Superstore
05.2024 - 12.2024
Front Desk Officer
Diamond Foods Limited
02.2014 - 03.2024
Volunteer: Customer Care Officer
Beau-Rae Farm Resources
01.2012 - 01.2014
BSc - Business Administration
Olabisi Onabanjo University
Higher National Diploma - Public Administration
The Polytechnic, Ibadan
National Diploma - Local Government Studies
The Polytechnic, Ibadan
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