Summary
Overview
Work History
Education
Skills
reading, travelling
Timeline
Generic

Oluwatosin Ariori

Vancouver,Select Province

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Event Coordinator

7TEES Hotel And Bar
03.2020 - 03.2023
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Reviewed event bills to confirm accuracy and approve payment.

Customer Service Representative

Syncteams
01.2019 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.

Events and Communications Manager

Dulcet Events
09.2014 - 06.2018
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Coordinated florists, photographers, and musicians for events.
  • Negotiated with vendors to achieve most favorable terms.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Coordinated travel and accommodations for event attendees.
  • Produced concept plans for high-profile corporate meetings and events.

Housekeeping Room Attendant

Penline Shortlets
01.2012 - 02.2014
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Bachelor of Science - Mass Communication

Bowen University
Nigeria

Skills

  • Branding
  • Accurate Documentation
  • Revenue Generation
  • Serve Client Needs
  • Schedule Management
  • Venue Selection
  • Sales Expertise
  • Scheduling
  • Managing Events Start to Finish
  • Event Staffing
  • CRM Tracking
  • Fundraising
  • Travel and Event Coordination
  • Media Relations
  • Market Analysis
  • Cost Estimating
  • Contract Execution
  • Venue Accommodations
  • Donor Relations
  • Creativity and Adaptability

reading, travelling

i love to experience new places, new cultures and meeting new people.

Timeline

Event Coordinator

7TEES Hotel And Bar
03.2020 - 03.2023

Customer Service Representative

Syncteams
01.2019 - 02.2020

Events and Communications Manager

Dulcet Events
09.2014 - 06.2018

Housekeeping Room Attendant

Penline Shortlets
01.2012 - 02.2014

Bachelor of Science - Mass Communication

Bowen University

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Oluwatosin Ariori