Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oluwatosin Adebimpe

Calgary,Alberta

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Receptionist(casual)

Aboutstaffing
Calgary
04.2024 - 09.2024
  • Greeted visitors and provided them with assistance.
  • Verified visitors' identification cards before allowing access to the building.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Organized conference room reservations for meetings or events.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Client Service Agent

Foundever
09.2023 - 05.2024
  • Resolved customer complaints courteously and efficiently.
  • Attended to customer inquiries over the phone, email, chat.
  • Maintained up-to-date knowledge of product features and benefits.
  • Assisted customers in navigating our website for product selection purposes.
  • Managed client accounts to ensure timely payment of invoices.
  • Verified accuracy of client information on file in order to provide efficient service delivery.
  • Followed up with clients regarding any unresolved issues or concerns.
  • Updated customer records with new contact details or preferences.
  • Participated in team meetings and training sessions as required by management.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Receptionist

GLM
Calgary
06.2020 - 11.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Project Assistant Intern

LIRS
Ikeja , Lagos
08.2016 - 12.2019
  • Assisted with project planning and scheduling of tasks.
  • Organized meetings, conference calls, and other events.
  • Prepared reports on progress, costs, and timelines for projects.
  • Monitored deadlines to ensure timely completion of projects.
  • Compiled documents related to project activities into a single source file.
  • Provided administrative support in preparing presentations and materials.
  • Assisted in developing new processes and procedures for efficient workflow.
  • Analyzed customer feedback to identify areas of improvement within projects.
  • Contributed ideas toward improving current methods used in managing projects.
  • Assisted with coordination of daily activities for projects.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Created presentations and spreadsheets to convey project goals and scope to supervisors.
  • Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.

Customer Service Representative (internship)

Polaris Bank
Ikeja, Lagos , Nigeria
01.2014 - 01.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Web Designer Diploma - Web Design

AOLCC
Calgary, AB
01-2024

Bachelor of Arts - History And International Studies

Bowen University
Osun,Nigeria
11-2016

Skills

  • Customer Management
  • Critical Thinking
  • Project Management
  • Team Coordination
  • Communication
  • Problem solving
  • Documentaion

Timeline

Receptionist(casual)

Aboutstaffing
04.2024 - 09.2024

Client Service Agent

Foundever
09.2023 - 05.2024

Receptionist

GLM
06.2020 - 11.2022

Project Assistant Intern

LIRS
08.2016 - 12.2019

Customer Service Representative (internship)

Polaris Bank
01.2014 - 01.2016

Web Designer Diploma - Web Design

AOLCC

Bachelor of Arts - History And International Studies

Bowen University

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Oluwatosin Adebimpe