Oluwatobiloba Aminu
Hamilton,ON
Summary
Proven to excel in fast-paced environments, I leveraged my clear communication and food safety practices at Hiimpact Restaurant to enhance guest satisfaction and streamline operations. My knack for fostering relationships and executing efficient service led to a consistent increase in repeat business, showcasing my blend of hospitality service expertise and guest engagement skills. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Hiimpact Restaurant
Lagos Nigeria
02.2024 - 07.2024
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Cultivated warm relationships with regular customers.
- Participated in team meetings, contributing ideas for improving overall restaurant operations and performance metrics.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Packager
Shoprite Store
Lagos Nigeria
01.2021 - 08.2023
- Packed, processed and forwarded diverse food products following specific instructions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Counted and recorded finished and rejected packaged items.
- Assembled products according to changing daily work orders and specific customer needs.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Selected correct ingredients and garnishes according to recipe specifications.
- Worked in production to improve efficiency.
- Troubleshot equipment malfunctions efficiently, minimizing downtime while maintaining consistent output levels.
- Assisted in the development of new packaging designs for improved customer satisfaction and product appeal.
- Supported the implementation of sustainable practices within the workplace, reducing environmental impact from food packaging operations.
- Collaborated closely with quality assurance teams to address any issues promptly and uphold high-quality standards throughout all stages of production.
- Managed inventory of packaging materials effectively, ensuring timely replenishment when needed to avoid work delays.
- Loaded and packed various food products and related merchandise and inspected to confirm packaging quality.
- Completed documentation to record measurement, weight and product count.
- Maintained a clean and organized work environment, promoting optimal workflow and minimizing cross-contamination risks.
- Ensured food safety and quality by strictly adhering to company guidelines and industry standards during the packaging process.
- Removed defective food or packaging products and materials and properly placed and routed rejected items.
- Reviewed packaged products vigilantly for visual defects prior to shipping them out.
Food Packers
Hiimpact Industry
Lagos Nigeria
01.2019 - 11.2020
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to streamline packing processes, resulting in increased productivity.
- Reduced product waste through careful handling of food items during the packing process.
- Conducted thorough quality checks on packed items, ensuring adherence to company standards and customer satisfaction.
- Assisted supervisors with coordinating daily tasks to meet production goals efficiently.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Operated various packaging machines proficiently, minimizing downtime and maximizing output.
- Loaded and unloaded pallets of food to receive and ship deliveries.
- Set up, started and shut down production line equipment to resolve issues and at beginning or end of work shift.
- Counted and recorded finished and rejected packaged items.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Education
High School Diploma - Arts
Melville College
Lagos Nigeria 07.2014
Higher School - Arts
Melville College
Lagos Nigeria 07.2014
Skills
- Clear Communication
- Order Taking
- Table Setting
- Food safety practices
- Professional Appearance
- Cleanliness standards
- Guest Relations
- Special Event Coordination
- Food presentation
- Memory retention
- Fine dining etiquette
- Seating arrangements
- Food Storage
- Knowledge of Dietary Restrictions
- Food Preparation
- Order Accuracy
- Food Running
- Table Bussing
- Guest Engagement
- Supply Restocking
- Cash Handling
- Relationship Management
- Hospitality service expertise
- Food and beverage pairings
- Point of sale operation
- Food Delivery
- Menu presentation
- Food sales and promotion
Languages
English
Elementary
Certification
MINISTRY OF WOMAN AFFAIRS AND POVERTY ALLEVIATION ( SKILLS AND ACQUISITION CENTER )
Catering and Hotel Management 2020 -2021
Timeline
Restaurant Food Server
Hiimpact Restaurant
02.2024 - 07.2024
Food Packager
Shoprite Store
01.2021 - 08.2023
Food Packers
Hiimpact Industry
01.2019 - 11.2020
High School Diploma - Arts
Melville College
Higher School - Arts
Melville College