Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Oluwatobi Omoniyi

Saskatoon,SK

Summary

Dedicated customer representative with over 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Representative

27th Development
10.2023 - 01.2024
  • Delivered exceptional customer experiences through various technology-enabled channels (phone, web chat, live video) to over 30 customers daily.
  • Drive customer satisfaction by managing inbound inquiries and concerns, providing appropriate solutions
  • Client engagement and presentation of products and services
  • Documentation and inventory of client database
  • Help client in better understanding of various products and services been offered.
  • Maintaining relationship with existing clients, handling concerns and complains
  • Researching and implementing market strategy, while promoting customers interest in company’s product and services
  • Work with other colleagues and departments when need arises to effectively resolve client’s complains.
  • Investigated and resolved accounting, service and delivery concerns.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer / Financial Advisor

AD & Partners
10.2022 - 09.2023
  • Analyze dozens of client's current financial status and accordingly set reasonable financial plan that suits individual and family goals
  • Liaise with other team members and provide feedback to help improve sales, marketing and business processes
  • Provide member-centric financial advice, ensuring best interests of customers are prioritized
  • Execute transactions efficiently while maintain focus on delivering outstanding customer service
  • Proactively address and resolve banking problems for members, contributing to overall member satisfaction
  • Understand market trends and provide key financial advice and strategies to achieving them
  • Build good rapport between members and customers all through their financial journey
  • Offered in-person customer service, educating customers on available online services
  • Attend trainings, workshops and seminar to stay up to date with changes within industry.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Customer Support Executive

OXFORD HERITAGE INT’L
03.2020 - 06.2022
  • Ensure healthy relationship between client and customers
  • Updating customers about new deals, offers, promotions, policies and keeping sales funnel in motion
  • Assisting with quality assurance surveys and providing feedbacks to management
  • Resolving issues and handling customer complaints, providing as much help as required
  • Ensuring team work to collaborate and communicate with team members
  • Coordinated with emergency services as required.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Streamlined support processes for faster resolution times and increased customer loyalty generating revenue by 25%..
  • Managed high-stress situations effectively while maintaining calm demeanor and providing empathetic support to customers facing challenges or frustration.

After Sales Representative

International Technical Trading Services (ITTS)
02.2018 - 12.2019
  • Maintained relationships with clients by providing after sales support, information, and technical guidance
  • Monitoring product standards and implementing quality control programs
  • Provided guidance, training and supervision to professional, technical and support staff on project basis
  • Offered after sales support services
  • Redirected customer inquiries to appropriate departments when necessary
  • Conducted customer call-backs after inquiry investigations, as requested
  • Responsible for planning, implementing marketing and sales activities to meet company's target.
  • Prioritized customer calls based on urgency and importance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Industrial Chemistry

Ladoke Akintola University of Technology
Oyo State, Nigeria
09.2015

Skills

  • Active Listening
  • Collaboration
  • Complaint Resolution
  • Emotional Intelligence
  • Patience
  • Problem Solving
  • Research
  • NetSuite ERP
  • Promotional support
  • Microsoft Office Suit
  • Effective Communication (Oral and Written)
  • Inbound Inquiry Management
  • Technology Proficiency
  • Time Management
  • Technical Support
  • Service standard compliance

Certification

  • CERTIFIED BUSINESS ANALYSIS PROFESSIONAL (CBAP), In View
  • NEBOSH (Health and Safety Professional), 2019
  • CHARTERED INSTITUTE IN CUSTOMER RELATIONSHIP MANAGEMENT, 2016

References

Available on Request

Languages

English
Native or Bilingual

Timeline

Customer Representative

27th Development
10.2023 - 01.2024

Customer / Financial Advisor

AD & Partners
10.2022 - 09.2023

Customer Support Executive

OXFORD HERITAGE INT’L
03.2020 - 06.2022

After Sales Representative

International Technical Trading Services (ITTS)
02.2018 - 12.2019

Bachelor of Science - Industrial Chemistry

Ladoke Akintola University of Technology

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Oluwatobi Omoniyi