.
• Performed on-call support for clients on a day to day basis
• Utilized Citrix to remotely access workstations and troubleshoot both software and network related issues
• Configured firewalls on web hosting server hence preventing DDoS attacks and resulting in a 99% uptime metric for all
hosted sites
• Utilized tools such as Solarwinds SAM to continuously monitor file server ensuring that it ran optimally at all times
• Resolved a range of server and website related issues by leveraging diagnostic and troubleshooting abilities using the
elimination method