OLUWATOBI IPEAIYEDA
Hamilton,ON
Summary
Accomplished professional skilled in driving successful operational implementations. A collaborative problem solver with a talent for nurturing client relationships. Intrigued by Market Risk responsibilities, providing insightful oversight and leveraging analytical expertise. Collaborates effectively with diverse stakeholders to achieve common goals. Agile learner, proactive communicator, and proficient in MS Office.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Officer
Royal Bank of Canada
08.2022 - Current
- Proficiently executed assigned tasks, leveraging available resources for accurate completion.
- Collaborated closely with team members, fostering a supportive and cooperative operational environment.
- Provide comprehensive verbal and written support to RBC clients for regulatory products and services, ensuring clear and effective communication
- Demonstrated meticulous attention to detail in analyzing client files and processing complex transactions, resulting in minimized errors and sustained accuracy.
- Utilized strong analytical skills to identify process inefficiencies, leading to recommended improvements and heightened operational efficiency.
- Apply excellent communication skills to address client concerns and provide optimal solutions, consistently delivering exceptional customer experiences
Sales Associate
Rogers Communications Canada
11.2021 - 08.2022
- Contributed effectively within a diverse team to ensure exceptional customer service, fostering enduring and loyal customer relationships.
- Leveraged advanced analytical and problem-solving skills to discern individual customer needs, resulting in tailored solutions that significantly boosted sales performance.
- Maintained a consistently positive and proactive approach to challenges, making a substantial contribution to a collaborative team environment.
- Actively participated in cross-training initiatives, sharing knowledge and ensuring team cohesion.
- Demonstrated adeptness in articulating product features and benefits, resulting in remarkable sales achievements that surpassed ambitious targets.
Education
Honors Bachelor of Arts - Economics
McMaster University
Hamilton, ON06.2022
Skills
- Finance Knowledge
- Conceptual Thinking
- Adaptability
- Communication
- Collaboration: Team Player
- Cross-Training: Team Support
- Time Management: Multitasking
- MS Office
Certification
Certified Scrum Master (CSM) – Scrum Alliance
March 2023 – March 2025
Timeline
Operations Officer
Royal Bank of Canada
08.2022 - Current
Sales Associate
Rogers Communications Canada
11.2021 - 08.2022
Honors Bachelor of Arts - Economics
McMaster University
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