Hi, I’m
Oluwatobi Akintola
Winnipeg,MB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
years of professional experience
Work History
OlaGold Interior And Woodwork Abuja Nigeria , Abuja
Customer Service Representative
01.2023 - 03.2024
Job overview
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Actively contributed to the improvement of department processes.
- Delivered exceptional service by empathizing with customer concerns.
- Addressed billing inquiries and processed payments securely.
- Participated in training sessions to enhance skills and knowledge.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
A-Z FurnituresAbuja Nigeria , Abuja
Administrative Assistant
01.2021 - 01.2023
Job overview
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled sensitive information discreetly while maintaining confidentiality.
The Outsourcing Group Ltd Lagos Nigeria , Lagos
Call Center Representative
02.2020 - 09.2020
Job overview
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed outbound calling campaigns to promote new products or services.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Kenny’s Building Materials Lagos Nigeria , Lagos
Warehouse Supervisor
11.2018 - 01.2020
Job overview
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Ensured appropriate staffing levels to meet production demands.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Developed and implemented safety policies and procedures for the warehouse team.
- Identified process improvement opportunities within the warehouse environment.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Resolved customer complaints related to product quality or delivery issues.
Vita-Foam Ltd Lagos Nigeria , Lagos
Warehouse Worker
04.2017 - 11.2018
Job overview
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Collaborated closely with other departments on special projects as needed.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Transported goods to designated areas within the warehouse facility.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assembled product kits according to client specifications.
Education
Federal Polytechnic Ede Osun State Nigeria
Bachelor of Arts from Business Administratio And Management
02-2017
Federal Polytechnic Ilaro Ogun State Nigeria
Associate of Arts from Business Administration
12-2014
Skills
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint resolution
- Data Entry
- Call Management
- Customer Relations
- Multi-Task Management
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
OlaGold Interior And Woodwork
01.2023 - 03.2024
Administrative Assistant
A-Z Furnitures
01.2021 - 01.2023
Call Center Representative
The Outsourcing Group Ltd
02.2020 - 09.2020
Warehouse Supervisor
Kenny’s Building Materials
11.2018 - 01.2020
Warehouse Worker
Vita-Foam Ltd
04.2017 - 11.2018
Federal Polytechnic Ede
Bachelor of Arts from Business Administratio And Management
Federal Polytechnic Ilaro
Associate of Arts from Business Administration
Similar Profiles
Christopher NegriChristopher Negri
Carpenter/CNC Mill Machinist at Elevated Woodwork and DesignCarpenter/CNC Mill Machinist at Elevated Woodwork and Design
Andrew I. RothAndrew I. Roth
Project Manager at ICD Architectural WoodworkProject Manager at ICD Architectural Woodwork
Arianna SandovalArianna Sandoval
Receptionist at Gonzales WoodworkReceptionist at Gonzales Woodwork
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat