OLUWATOBI ADENODI
Customer care service
Mississauga,ON
Summary
Results-oriented professional well-grounded in administrative operations and client management for over 3 years with in-depth knowledge of designing and implementing operations management strategies in logistics and inventory control. Expert in relationship management and providing feasible solutions via analytical thinking and proficient communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LOGISTICS ASSISTANT
PanGlobal Training Systems Ltd.
01.2024 - Current
- Assist in the timely printing and assembly of internal products
- Assist in the maintenance and inventory of internal print materials and products
- Maintaining an organized, clean work and adhering to all organizational and safety policies
- Assist in ensuring the application of safety protocols for visitors and co-workers in the warehouse space
- Assist in warehouse processes for order fulfillment, shipping inquiries, proper record keeping, and receiving of incoming shipments
- Assist in quality checks of incoming products and quarterly inventory counts.
OPERATIONS SUPERVISOR
Intelcom Courier Canada Inc
05.2023 - Current
- Monitoring and responding swiftly to route, IDC, and operator issues, ensuring service delivery requirements are met, and advising on corporate safety policies and procedures
- Process and transmit information and instruction to coordinate the activities of dispatch operations utilizing a variety of computer-aided dispatching equipment
- Responsible for developing proficient dispatch techniques and ensuring safety and performance targets in the warehouse
- Participates in problem-solving to determine, analyze, recommend, and implement remedial measures to improve warehouse productivity and efficiency
- Develop and recommend improvement strategies for facilities and equipment to enhance safety, quality, and efficiency
- Handled inbound and outbound calls for client requisition and complaints resolution and performed office administrative duties and client servicing
- Utilizing communication and leadership skills with employees IDC to ensure outstanding customer experience including managing undelivered packages as well as completing daily reports
- Responsible for planning, managing, and monitoring shipment coordination by assigning driver’s routes to Independent Delivery Contractors to ensure seamless running of on-time day-to-day dispatch and delivery operations
- Supervise operations team including developing work schedules and implementation of staffing modules following the station budget and performance management.
OPERATIONS SORT SUPERVISOR
Intelcom Courrier Canada Inc
01.2023 - 04.2023
- Maintaining and contributing to a safe environment by adhering to policies and procedures outlined in the company’s safety program
- Direct and coordinate the sorting activities of employees engaged in sorting freights by preparing and organizing the sorting station to enhance productivity and maximize employee performance
- Manage daily planning of sort times and staffing; track attendance, and manage package handlers’ efficiency by staying within budgeted labor hours for sorters and adjusting the staffing model when necessary
- Responsible for receiving inbound shipments, unloading freights from Amazon and multi-client fulfilment and ensuring appropriate documentation for daily reports
- Coordinate equipment including forklifts, scanners, power, and manual jacks by paying attention to proper placement and cleanliness of the warehouse
- Collaborated with a team that reduced the redundancy rate in operations by implementing lean operations.
SEASONAL MERCHANDISER
Coca-Cola Canada
03.2022 - 02.2023
- Managed backstock by identifying, monitoring, and reporting inventory levels
- Ensured and maintained product placement with adherence to the company’s safety and sanitation standards
- Monitor the visual display and product appearance in stores
- Assist with the analysis of sales data and trends by determining products and areas for promotional opportunities
- Prioritized good customer relation service to maximize sales opportunities
- Ensured on-time stock replenishment and accurate inventory management.
TECHNOLOGY SALES ASSOCIATE
Staples Canada
08.2022 - 12.2022
- Maximize sales opportunities with customers by implementing the company’s techniques, replacement, and repair plans
- Improve customer service by implementing communication strategies to uphold cordial customer relations
- Perform routine merchandising activities, including pricing, signage, planograms, promotional planners, ad set-ups, and displays
- Efficiently provide technology solutions by installing, updating, and restoring software that meets the client’s current options
- Collaborated with the sales team on gadgets sales promotion and met the regional sales target.
PUBLIC RELATIONS OFFICER
Ministry Of Information & Strategy
11.2018 - 12.2021
- Co-developed effective public relations and communications strategies for the ministry
- Built and managed a wide-reach state campaign in 20 local governments
- Sourced and reviewed weekly news and correspondence in the ministry
- Diligently managed a team that launched the health sensitization project in the state
- Coordinated media campaigns that disseminated the state government’s scheme to its public.
MARKETING/OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Awhum Monastery Production Unit
05.2015 - 06.2016
- Pioneered the marketing strategy of new product launches, advertisements, and promotions
- Developed a delivery strategy that manifested timely delivery of customers’ invoices and order fulfillment
- Established sustainable relationships and trust with customer accounts through transparent and interactive communication
- Managed customer complaints offered appropriate solutions and alternatives promptly; and followed up to ensure resolution.
Education
Ministry of housing -
NYSC (NATIONAL YOUTH SERVICE CORP)
01.2015
HIGHER NATIONAL DIPLOMA (OFFICE TECH &MGT) -
LAGOS CITY POLYTECHNIC
09.2013
NATIONAL DIPLOMA (OFFICE TECH.&MGT) -
LAGOS CITY POLYTECHNIC
09.2010
Skills
- Customer relations service
- Team management
- Client management and retention
- Analysis & Reporting
- Inventory/Logistic management
- Commercial acumen
- Operations management
- Office tools use/ Excel, PowerPoint, Word
- Data Processing & Data Entry
Languages
English
Professional Working
Certification
CUSTOMER SERVICE TRAINING, 05/01/24
References
Available on request.
Timeline
LOGISTICS ASSISTANT
PanGlobal Training Systems Ltd.
01.2024 - Current
OPERATIONS SUPERVISOR
Intelcom Courier Canada Inc
05.2023 - Current
OPERATIONS SORT SUPERVISOR
Intelcom Courrier Canada Inc
01.2023 - 04.2023
TECHNOLOGY SALES ASSOCIATE
Staples Canada
08.2022 - 12.2022
SEASONAL MERCHANDISER
Coca-Cola Canada
03.2022 - 02.2023
PUBLIC RELATIONS OFFICER
Ministry Of Information & Strategy
11.2018 - 12.2021
MARKETING/OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Awhum Monastery Production Unit
05.2015 - 06.2016
Ministry of housing -
NYSC (NATIONAL YOUTH SERVICE CORP)
HIGHER NATIONAL DIPLOMA (OFFICE TECH &MGT) -
LAGOS CITY POLYTECHNIC
NATIONAL DIPLOMA (OFFICE TECH.&MGT) -
LAGOS CITY POLYTECHNIC
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