Daniel Oluwaseyi Opesan
Toronto,ON
Summary
An Industry experienced Client Success Manager with over 5 years of experience in Spearheading Customer success and retention initiatives, having Demonstrated history in retention rates, optimized onboarding processes, and strengthened Clients relationship through data-driven strategies and engaging events.
Creating an internal system to track client needs and successfully manage escalation to ensure timely responses thereby improving satisfaction rate to 70 percent and reduce churn rate by 20 % and also improving products and services utilization rate for business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data-analyst
The Home Depot Inc
10.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Develop root cause report to address problem with customer conversions, successfully revealing insights that boosted conversion by 42 percent
Customer Service Officer Trainee
Airtel Process (Isonbpo)
02.2022 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieving Sales target and sales Boost Drives by 60%
Customer Success Manager
Ibadan Electricity Distribution Company
10.2019 - 08.2022
- Excellent client service to range of stakeholders
- Execute customer engagement strategy that includes relevant and timely communication and incentives
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Educating new and existing customers on new products and offers to satisfy customers and reduce churn rate 20%
Customer Service Representative
Portland Paints And Products Nigeria(UAC)
10.2010 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Generate sales leads for company by enlightening customers who calls in to make inquiries about Portland Paints and products
- Confirming availability of products in nearest location for delivery or pick up
Education
Certificate - Advanced SQL Database Management
Stanford University
USA05.2023
Associate Degree - Public Administration
The Polytechnic Ibadan
Nigeria11.2015
Skills
- Data Profiling
- Database Management
- Structured Query Language (SQL)
- Customer Relationship Management
- Customer Analysis and Insights
- Performance Metrics and Dashboarding
- Problem Resolution and Escalation
- Strategic Planning and Product Utilization
- Data Collection and Reporting
- Onboarding and Support Strategies
- Communication and Interpersonal Skills
- Project Management and Time Management
- Customer profile management &retention strategies
- Business Intelligence systems
- Data Visualization and Presentations
Certification
Advanced SQL Database Management Stanford University
Professional Data Analytics -Google Certification
Timeline
Data-analyst
The Home Depot Inc
10.2022 - Current
Customer Service Officer Trainee
Airtel Process (Isonbpo)
02.2022 - 09.2022
Customer Success Manager
Ibadan Electricity Distribution Company
10.2019 - 08.2022
Customer Service Representative
Portland Paints And Products Nigeria(UAC)
10.2010 - 11.2013
Certificate - Advanced SQL Database Management
Stanford University
Associate Degree - Public Administration
The Polytechnic Ibadan
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