Oluwaseyi Abidogun
Customer Service Support
Windsor,ON
Summary
Versatile and results-driven professional with a proven track record at Dollarama in enhancing customer loyalty through exceptional customer service and problem-solving abilities. Skilled in computer proficiency and conflict resolution, adept at streamlining operations to increase efficiency and satisfaction. Demonstrates critical thinking and active listening, significantly improving team dynamics and operational outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dollarama
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Factory Operator
Honda Manufacturing Nigeria LTD
07.2021 - 05.2024
- Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
- Managed multiple production lines simultaneously, utilizing strong multitasking abilities to maintain productivity levels without compromising quality standards.
- Completed daily reports accurately detailing production data, including output figures, machine performance metrics, and any observed issues or concerns.
- Enhanced production efficiency by optimizing machine settings and conducting regular maintenance checks.
- Collaborated with team members to meet production deadlines, ensuring efficient workflow across the factory floor.
- Communicated effectively with supervisors and colleagues to address concerns and share updates on progress towards production goals.
- Performed routine inspections on machinery, addressing potential issues before they escalated into larger problems.
- Increased overall equipment effectiveness by providing input on best practices for preventive maintenance schedules based on historical data analysis of common failures.
- Reduced equipment downtime through proactive troubleshooting and timely repairs.
- Successfully transitioned between different roles within the factory as needed, demonstrating adaptability and flexibility in meeting operational requirements.
- Demonstrated strong problem-solving skills by diagnosing and resolving mechanical issues swiftly to minimize production delays.
- Actively participated in team meetings, offering valuable insights and suggestions for improving facility operations and achieving organizational objectives.
- Assisted in training new employees, sharing best practices for operating machinery and maintaining safety standards.
- Complied with company and OSHA safety rules and regulations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
IT Software Support Technician
Reliance Chemicals Products LTD
06.2020 - 06.2021
- Conducted training sessions for new IT staff, boosting team proficiency in various software applications.
- Collaborated with developers to identify and resolve critical software defects, improving overall product quality.
- Contributed to the successful launch of several new software products by providing crucial testing feedback during development stages.
- Reduced average ticket resolution time by developing comprehensive troubleshooting guides and resources for the IT support team.
- Increased user satisfaction through proactive identification of potential system bottlenecks and implementing necessary improvements.
- Supported the development team in refining application requirements based on customer feedback collected through ongoing support interactions.
- Developed strong relationships with key stakeholders, fostering a collaborative environment for continuous improvement of IT services.
- Streamlined help desk processes for increased efficiency and improved customer satisfaction.
- Implemented software updates, ensuring smooth transitions with minimal downtime.
Electrical Technician
Transmission Company Of Nigeria
06.2019 - 05.2020
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
Education
Bachelor of Science - Electrical Electronics Engineering
Ladoke Akintola University of Technology
Oyo, Nigeria01.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Call Center Operations
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Dollarama
07.2024 - Current
Factory Operator
Honda Manufacturing Nigeria LTD
07.2021 - 05.2024
IT Software Support Technician
Reliance Chemicals Products LTD
06.2020 - 06.2021
Electrical Technician
Transmission Company Of Nigeria
06.2019 - 05.2020
Bachelor of Science - Electrical Electronics Engineering
Ladoke Akintola University of Technology
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