Oluwaseun Oluwarotimi Emuleomo
Newmarket,ON
Summary
Accomplished customer success associate offering 3 years of experience developing and maximizing retail sales. Diligent in building and retaining clients by providing support and attentive service both in the automobile and finance sector. Expertise in marketing strategies, product promotion. Successful record of expanding network connections through persuasive brand imaging.
Overview
6
6
years of professional experience
Work History
Customer Success and Sales Manager
Kadmog Automobile and Service
12.2020 - 02.2023
- Analyzed sales data from the designated territory to evolve sales strategy (cold calling) which increased prospects and sales.
- Ensured customers received the highest level of sales and operational service, which reported 60% increase in customer satisfaction and loyalty
- Spearheaded Car finance inclusion and partnership with VFD Microfinance Bank and BMI Leasing resulting to expanded client base
- Presented professional image consistent with company's values.
- Personal network sales incurred a turnover of over 175,000cad in cash flow
- Converted 70% of online prospects into happy clients.
- Compliance officer with respect to financial reporting to SCUML
- Assisted in the recruitment process for openings within the Company
- Created a robust operational reporting system with Microsoft Excel for the operations unit and management resulting into efficient reporting and decision making.
- Built relationships with customers and community that contributed to long term business growth.
- Generated new sales leads to achieve and exceed company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Financial Service Representative
Access Bank Plc
12.2018 - 12.2020
- Assisted clients to process transactions, such as deposits, withdrawals, payments, and resolving complaints, or account discrepancies
- Oversight of Administrative operations and Branch expense management resulting in branch budget optimization.
- Data gathering, Automatic Teller machine reconciliation, and FX and International money transfer associate
- Cross-selling bank products by answering inquiries, informing customers of new services, product promotions, and ascertaining customers’ needs
- Maintaining customer confidence and protecting bank operations by keeping information confidential.
- Built and established relationships with clientele to improve future business opportunities.
- Delivered guidance on financial regulations and requirements.
Enumerator
PwC
10.2018 - 12.2018
- Shared Financial Services
- Successfully researched and documented assigned regions
- Participated in enumerators' engagement - (Strategy for optimization)
- Maintained records of visitations, surveys completed and money spent.
Administrative Assistant
Agro Traders Limited
02.2017 - 04.2017
- Assisted with day-to-day operations of the HR functions and duties
- Provided clerical and administrative support
- Assisted to Coordinate employee engagement (meetings)
- Properly handled operations during candidates' interviews.
Education
College diploma - Digital Business Management
Toronto School of Management
Master's degree - International Human Resource Management
Rome Business School
Bachelor's - Anthropology and Archeology
University of Ibadan
Skills
- Human resources management and Leadership
- Negotiations Expert and Strong Deal Closer
- Research
- Social media marketing
- Process Improvement
- Microsoft Office
- Sales
- Business Communication and Intelligence
Additional Information
- Enterprise Design Thinking Practitioner August 2020 to Present
Timeline
Customer Success and Sales Manager
Kadmog Automobile and Service
12.2020 - 02.2023
Financial Service Representative
Access Bank Plc
12.2018 - 12.2020
Enumerator
PwC
10.2018 - 12.2018
Administrative Assistant
Agro Traders Limited
02.2017 - 04.2017
College diploma - Digital Business Management
Toronto School of Management
Master's degree - International Human Resource Management
Rome Business School
Bachelor's - Anthropology and Archeology
University of Ibadan
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