Oluwaseun Julianah Otuyemi
North York,ON
Summary
Experienced Personal Support Worker Certificate holder from UMS Healthcare College in Toronto with a strong background in teaching for 20 years and school administration for four years. Demonstrated expertise in problem-solving and a commitment to continuous learning. Highly skilled in providing personal care and support to individuals with diverse needs. Utilizes effective communication and empathetic interaction to enhance client well-being. Well-versed in the best practices of providing clients with compassionate care, ensuring their comfort and overall satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Daily Bread Food Bank
08.2024 - Current
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
- Demonstrated flexibility by adapting to various roles within the organization as needed, including front-of-house support and warehouse operations assistance.
- Facilitated positive client experiences by attentively addressing concerns or questions during visits.
Merchandise Stocker
Shoppers Drug Mart
02.2025 - 03.2025
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Proprietor
Iniborah Covenant School
09.2020 - 04.2024
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with parents, staff and students.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Mentored staff members, fostering professional development and enhancing overall team performance.
Education
CERTICATE - PERSONAL SUPPORT WORKER
UMS HealthCare College
2770 Dufferin 07-2025
O' Level Certificate - High School
Community Grammar School
Lagos NigeriaSkills
- Relationship building
- Emotional support
- Compassionate care
- Verbal and written communication skills
- Respectful and compassionate
- Compassion and empathy
- Adaptability and flexibility
- Cultural sensitivity
- Critical thinking
- Safety awareness
Certification
PSW-Certified Personal Support Worker,
CPR Certification,
WELIT: Women Empowerment and Labour Integration Training and
Secondary School Certificate
Timeline
Merchandise Stocker
Shoppers Drug Mart
02.2025 - 03.2025
Volunteer
Daily Bread Food Bank
08.2024 - Current
Proprietor
Iniborah Covenant School
09.2020 - 04.2024
CERTICATE - PERSONAL SUPPORT WORKER
UMS HealthCare College
O' Level Certificate - High School
Community Grammar School
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