Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skills
Timeline
Generic

Oluwaseun Opeola

Winnipeg,Manitoba

Summary

Accomplished Sales Manager offering 10 years of experience developing and maximizing Telecom,Banking and FMCG sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

10
10
years of professional experience

Work History

Sales Account Manager

Rogers Communications
Winnipeg, MB
11.2022 - Current
  • Managed onboarding process for new customers, including setting up their accounts and providing training on how to use product.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Resolved customer’s queries daily, achieving 90% customer satisfaction rating.
  • Used discovery dialogue to uncover customer’s needs, which increased customer retention rate by 85%.
  • Secured on-time payments and collection on delinquent accounts with tailored payment plans, increasing revenue by 30%.
  • Used Salesforce and ServiceNow to keep accurate records from each call with customers which aided in improving customer service and experience

Territory Sales Executive

Nigerian Breweries PLC
Lagos, Nigeria
05.2020 - 08.2022
  • Achieved or exceeded company-defined sales quotas.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Success & Value Chain Management Officer

Fidelity Bank PLC
Lagos, Nigeria
12.2017 - 05.2020
  • Managed accounts of over 50 key distributors of major FMCGs resulting in annual revenue of $100,000
  • Digitize supply chain finance from paper application to electronic application, reducing TAT from average of two weeks to 3 days.
  • Increased e-collection by 90% through deployment of collection solutions to t distributors.
  • Created new supply chain finance products for smaller distributors resulting in 100% growth in collection and revenue.
  • Increased sales lead by 50% through targeted marketing campaigns based on customer data analysis.
  • Conducted regular performance reviews to identify potential improvement areas for each team member, increasing department's overall productivity.
  • Improved overall customer satisfaction rating by 30% through improved communication with customers.
  • Proactively respond to customer's concerns with products or services which helped with retention and drive sales.

Sales Business Development Officer

Diamond Bank (Now Access Bank)
Lagos, Nigeria
05.2013 - 12.2017
  • Performed client research and identify opportunities for account growth, account penetration and market expansion.
  • Managed all aspects of onboarding process for new customers, including setting up their accounts and providing training on how to use product
  • Generated new businesses with marketing initiatives and strategic plans.
  • Develop deep understanding of customer's behavior.
  • Joint marketing calls and product presentations with various Business units to key distributors to improve awareness and sales of bank's electronic payment and collection solutions

Education

MBA - Business Administration

Caleb University
Lagos,Nigeria
09.2021

Bachelor of Science - Cell Biology And Genetics

University of Lagos
Lagos, Nigeria
11.2008

Skills

  • Sales Territory Management
  • Account Penetration / Account Management
  • Key Relationship Building
  • Business & Marketing Plans
  • Database Management
  • Revenue Generation
  • Customer Service
  • Cold Calls & Prospecting
  • Sales Closing / Customer Retention
  • Salesforcecom / CRM
  • New Product Introduction / Brand Awareness
  • Needs Assessment / Product Solutions
  • Sales Training Programs

Accomplishments

  • Successfully expanded account base from 10 to more than 70 accounts.
  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.
  • Achieve 100% penetration for new product sales year over year.
  • Achieved 85% MTM revenue retention.
  • Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Technical Skills

  • MS Office: Word, Excel, PowerPoint, Outlook,Power BI
  • Salesforce CRM Software
  • Servicenow

Timeline

Sales Account Manager

Rogers Communications
11.2022 - Current

Territory Sales Executive

Nigerian Breweries PLC
05.2020 - 08.2022

Customer Success & Value Chain Management Officer

Fidelity Bank PLC
12.2017 - 05.2020

Sales Business Development Officer

Diamond Bank (Now Access Bank)
05.2013 - 12.2017

MBA - Business Administration

Caleb University

Bachelor of Science - Cell Biology And Genetics

University of Lagos

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Oluwaseun Opeola