Oluwaseun Ojofeitimi

Managed the end-to-end deployment of a new LMS platform for a global education provider, improving accessibility and user experience for over 5,000 learners.

• Conducted stakeholder interviews to gather LMS requirements, ensuring alignment with business goals and learning objectives.
• Worked closely with HR, L&D, and IT teams to define LMS functionalities, integrations, and reporting needs.
• Led AS-IS and TO-BE process mapping to document existing learning workflows and propose enhancements with the new LMS system.
• Developed user stories, acceptance criteria, and wireframes to define LMS features and ensure an intuitive user experience.
• Managed data migration, including course content, learner profiles, and historical training records, from legacy systems to the new LMS.

• Analysed administrative workflows to identify bottlenecks and service inefficiencies.
• Gathered requirements from clinicians, managers, and administrative staff.
• Produced reports while maintaining compliance with NHS governance and data protection.
• Acted as liaison across departments to resolve operational issues.
• Contributed to continuous improvement initiatives based on stakeholder feedback.

Managed Communications: Maintained clear communications with stakeholders, ensuring accurate understanding of CRM requirements and providing timely updates.

Verified Data and Documentation: Ensured CRM system data and documentation were accurate and aligned with business goals.

Collaborated with cross-functional teams: I worked with IT, marketing, sales, and other departments to understand business needs and configure CRM solutions effectively.

Analyzed Customer Interactions: Examined customer interactions and processes to identify areas for improvement, suggesting enhancements to CRM system functionality.

Developed and Documented Business Requirements: Created and documented business requirements for CRM system features, ensuring alignment with stakeholder expectations.