OLUWASEUN ODEYEMI

• Answering inquiries from students and prospective students, through multiple channels, providing appropriate resolution, directing to other services where necessary.
• Managing group email accounts by either responding to the inquiry directly or directing the inquiry to the appropriate team for prompt response.
• Answering incoming calls, to the college switchboard, for general information and referrals.
• Providing assistance to prospects or students in using self-service kiosks to apply to college programs or access other online services.
• Assisting LINC applicants to complete an application for admission.
• Treating all student information with the appropriate level of security and confidentiality in strict adherence to the FOIP legislation, requesting government issued ID and authorizing release of information when applicable.
• Managing the process of printing student ID cards from capturing to distribution.

• Generated and curated custom reports, dashboards, and data visualizations to communicate program impact to clients.
• Recorded and monitored service delivery to clients, tracking types and frequency of services provided, and associated outcomes.
• Utilized ETO software to streamline client intake processes and maintain case management records, capturing vital client information.
• Measured and evaluated program outcomes, documenting factors impacting program deliverables.
• Collaborated with program staff to define key performance indicators and outcome metrics aligned with organizational goals.

• Respond to inquiries from the EPS, AHS and other authorized agencies via phone calls, emails and in-person queries, ensuring timely and effective resolution while maintaining sensitivity and professionalism in accordance with organizational policies and procedures.
• Assist clients in completing applications for shelter, facilitate the assignment of shelter accommodations, and distribute relief items as needed. This experience has equipped me with the skills to guide and support individuals through application processes, ensuring clarity and accuracy in completing required documentation.
• Utilize the ETO software to streamline client intake processes and maintain case management records, capturing vital client information in accordance with the FOIP Act.
• Provide training to current staff and new hires on the FOIP Act, ETO software usage, data entry best practices, and data analysis techniques

• Worked with all areas of the business to develop a Business Playbook.
• Conducted meetings with different stakeholders and participants in various parts of operational processes, and analyzed the information received.
• Produced both high-level and detailed workflow diagrams and documentation.
• Identified, analyzed, and assessed business opportunities, processes, and workflows for operational process improvements.
• Improved systems and processes by studying current practices and documenting requirements for the company stakeholders and the technical teams.
• Created and presented evidence-based recommendations to support process improvements.
• Oversaw the implementation of revised company processes and workflows.
• Monitored the effectiveness of process improvements and updated workflows.

• Connected with external stakeholders (via outbound and inbound phone calls and emails, and Worklayer platform) to elicit, review and manage system and user requirements.
• Reached out to assigned external stakeholders to help them engage the Worklayer platform and evaluate predetermined acceptance criteria.
• Constantly monitored and managed end user requirements to ensure a seamless delivery of tax services, ensuring best possible outcomes for stakeholders.
• Brainstormed with other stakeholders on process improvement initiatives using the Miro Board and Trello.
• Used Salesforce, Salesloft, Slack and other media for external stakeholders’ data management and internal communication, in strict adherence to company policies and guidelines.
• Used multitasking skills to navigate through multiple systems when assessing end user issues to provide better assistance.
• Engaged stakeholders by means of status reports, e-mails, and client-retro presentations.
• Evaluated and identified opportunities to drive process and system improvements to achieve a positive impact on solution experience.

• Studied various stages of submission processes and broke them down into steps (using draw.io) for process improvement and training purposes.
• Produced process diagrams to document current business flow, understand the current processes and recommend solutions for Improvement.
• Analyzed business processes and made recommendations for solutions or improvements that can be achieved and attained leveraging existing RPA software.
• Collaborated with internal and external stakeholders (both at tactical and operational levels) to build an understanding of current business processes and future needs.
• Effectively elicited and documented end user requirements for recommendation and process improvement purposes.
• Provided all elicited end-user requirements to RPA developers and senior members of the company for process automation and improvement.
• Assisted the RPA development team with solutions testing and implementation, identifying bugs that need fixing.
• Observed several submission processes to have realistic and detailed understanding of work process, before making any improvement recommendations.
• Flagged work processes that have become obsolete to the Submissions team for all necessary updates.
• Assisted existing and new hires with day-to-day operations issues, actively leading, participating in and supporting user acceptance testing and change management activities.

Accomplishments
• Advocated the automation of several long and monotonous submission process activities.
• Identified strategies to help the submissions team meet work deadlines and foster operational effectiveness.
• Identified lapses in application submission processes and made recommendations that improved process performance and turn-around-time.

• Taking Minutes of Meetings
• Prepared and disseminated Board meeting agenda to Directors prior to scheduled meetings, using standard presentation and formatting guidelines
• Recorded, proof-read and distributed the minutes of all Board and Board
• Committee andMembers meetings as required
• Ensured a proper maintenance of Board papers and relevant company documents
• Prepared and distributed Notices of Meetings for all meetings of Members via electronic platforms, letters and newspaper tabloids
• Coordinated the agenda of meeting at all AGMs and EGMs of the
• Company
• Drafted legal documents like Lease Agreement, Joint Venture Agreement
• Legal opinions, Memorandum of Understanding, Memorandum of Deposit and Various kinds of Legal Mortgage documents
• Proofread, reviewed and signed court processes such as Witness Statement on Oath, affidavits, and Statement of Claim or Defence on behalf of the company
• Collaborated with external counsel to identify and prepare exhibits in court matters involving the company or its business allies
• Reviewed contracts, deeds of lease and other legal documents to mitigate risk to identify legal risks in contracts and other business operations
• Effectively communicated with business associates clarifying ambiguous processes to foster positive outcomes whilst maintaining company's integrity
• Advised on ambiguous business ventures, avoidance of liability and the best legal options in case of litigation
• Maintained a cordial relationship with external counsel
• Ensured that all business operations and policies meet mandatory legislative obligations
• Made certain that the requirements of the CAC, SEC and other statutory bodies are met and fully complied with
• Ensured the payment of all statutory dues and ensured the maintenance of statutory books
• Attend to all matters concerning the allotment of shares, issuance of share certificates, maintenance of statutory Share Register and share transfers
• Developed compliance policies and procedures in ambiguous situations to guide company involvement in business operations
• Provided advice on key corporate principles like accountability and lifting the corporate veil
• Ensured that all company activities are conducted in accordance to its
• Memorandum and Articles of Association

• Involved in reviewing, negotiating and advising on various commercial agreements, contracts & litigation matters
• Actively participated in legal research and formulation of sound legal opinion
• Drafted legal documents such as Deed of Conveyance, Memorandum of
• Understanding, Deed of Release, etc

• Prepared & Reviewed lease agreements, land purchase receipts, contracts of sale of land, Deeds of Assignment, Deeds of mortgage, assents and other relevant real estate documents
• Participated in legal research and prepared legal opinions
• Client counselling, mediation and taking minutes of meetings
• Attended court with senior counsel to take record of proceedings
• Supervision of legal Interns from the Nigerian Law School
• Legal Drafting of originating processes, motions, affidavits & counter
• Affidavits, written addresses, Notice of Appeal, Appellant's Brief of
• Arguments, Respondent's Brief of Arguments and such other Court papers as required
• Conducting due diligence at the Corporate Affairs Commission Intensive research to meet the demands of each brief
• Writing letters (such as Demand letters and appreciation letters to our clients)
• Draft and review contracts Preparing committee Reports, departmental
• Reports and Due Diligence Reports
• Regulatory Compliance for the firm's corporate clients
• Provision of Legal Advisory Services
• Obtaining Letters of Administration from the Probate Registry
• Attending Conferences and representing the firm when required

• Conducted legal research into various aspects of law ranging from Law of
• Contracts, Torts, Land Law, Criminal Law, Constitutional Law and
• Professional Ethics
• Participated in the drafting of the Tax Appeal Tribunal practice directions
• Prepared one of the earliest drafts of the Asset Management Corporation of
• Nigeria (AMCON) Act