OLUWASEUN FADAHUNS1
Technical/Network Analyst
North York,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
IT Operations Professional
Apogee IT Services
01.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Supporting Microsoft 365, Intune, Azure, Endpoint management applications
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Managed the deployment team
Intern (Help Desk Technician)
Apogee IT Services
11.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical Support Consultant
Rogers Communications
07.2021 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed program malfunctions, identifying root causes, and implementing corrective solutions using monitoring tools such as FTR, EMT, Adara, SMP, Xray 2.0 Etc.
- Lead contact for support relating to ignite services connectivity issues such as IPTV,Internet, Homophone, Home security system and more.
- Escalate, prioritize, communicate, and coordinate high severity incidents while ensuring adherence to the company&incident response process.
TECHNICAL CUSTOMER CARE ASSOCIATE
Sitel
07.2020 - 07.2021
- Resolved technical network issues and proactively updated, maintained and monitored all aspects of computer networks to keep them secure.
- Acted as the initial point of contact for all (At & t clients) Direct Tv,Internet,computer and system related concerns from clients and colleagues, and prepared troubleshooting training material guides for colleagues.
Field Integration Engineer
Amdocs
08.2019 - 03.2020
- management, hardware fault isolation, software code analysis, performance metric, and call processing related issues.
- Responsible for resolving a wide range of LTE network faults, including simple documentation questions, support for software upgrade, configuration
- Worked with a group of 18 integration engineers to perform various installations &Ericsson integrations on DUS, DUL, BB6630, BB5216, Migration, and BBU Swap.
- Provided remote assistance to in-field personnel when troubleshooting RBS/BTS alarm systems and performed RBS/BTS & node bi-integration.
Senior Network Engineer
VDT Communications LTD
03.2017 - 03.2019
- Assisted with implementation and support of network monitoring tools.
- Site survey reporting and analyzing using Using GPS (Global Positioning System).Supporting IT departments and branches of numerous financial sectors
- Installed, configured and supported network equipment including routers, proxy servers, switches, LAN, WAN , DNS and DHCP; configured firewalls, routing andswitching.
- Responsible for supervising all operational activities, as well as the design and implementation of new network solutions to improve the efficiency of current networks.
- Supported IT departments and branches of numerous financial services institutions serviced at my POP, including commercial & micro-finance banks.
- Procuring network equipment and managing subcontractors involved with network installation
Engineer Satellite Operations (VSAT/WIRELESS)
Information Connectivity Solutions Limited - ICSL
08.2010 - 05.2017
- Fully responsible for the deployment and installations of all radio link installations,PT-PT and PT-MULTIPT. For both Data & Internet Services
- Fully Responsible for the deployment and installations of all iDirect Hubs and its associated equipment in my region for both Data & Internet Services
- Liaising with External Vendors on power and fibre related issues
- In-depth knowledge of all routing protocols ( BGP, EIGRP, OSPF, GLBP, VRF,DMVPN), Traffic engineering, L2/L3 VPN, multicast & class of service.
Field Service Engineer
VDT Communications Limited
07.2008 - 07.2011
- Supervision of all contract jobs ( Mast Building ) withing my region and ensure the contractors adhere to client’s safety and quality standard
- Involved in network design,implementation and integration of LAN&WAN including CISCO,MIKROTIK, Fortinet,Sonic wall,Sophos router configuration,hubs and system cabling
- Working with various microwave and DLC equipments for Point to Point ,Point to Multipoint and DLC implementation
- Carried out E1 last mile installation betweens between provider BTS and the POP Using various microwave equipments .
Education
Diploma (Distinction) - Network Administrator
TriOS College Business Technology Healthcare
Post Graduate Diploma - Computer Science
Ladoke Akintola University of Technology
Ogbomoso, NigeriaHND (Associate Degree) - Electrical Electronics Engineering
Osun State College of Technology
Esa-Oke, Nigeria.Skills
Network Infrastructure Supportundefined
Certification
CompTIA+, CNSS,EPMP Wireless Network, Microsoft certified: Azure Admin , MD - 101, MD - 100, Microsoft 365 Certified: Modern Desktop Administrator Associate. CCNA (renewal in view)
Timeline
IT Operations Professional
Apogee IT Services
01.2023 - Current
Intern (Help Desk Technician)
Apogee IT Services
11.2022 - 12.2022
Technical Support Consultant
Rogers Communications
07.2021 - 11.2022
TECHNICAL CUSTOMER CARE ASSOCIATE
Sitel
07.2020 - 07.2021
Field Integration Engineer
Amdocs
08.2019 - 03.2020
Senior Network Engineer
VDT Communications LTD
03.2017 - 03.2019
Engineer Satellite Operations (VSAT/WIRELESS)
Information Connectivity Solutions Limited - ICSL
08.2010 - 05.2017
Field Service Engineer
VDT Communications Limited
07.2008 - 07.2011
Diploma (Distinction) - Network Administrator
TriOS College Business Technology Healthcare
Post Graduate Diploma - Computer Science
Ladoke Akintola University of Technology
HND (Associate Degree) - Electrical Electronics Engineering
Osun State College of Technology
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