Oluwasemilore Olatunji
Staten Island,New York
Summary
Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Analyst
Visiting Nurses Association
Staten Island, New York
04.2020 - Current
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Performed data analysis and wrote reports to identify trends in customer feedback.
- Maintained up-to-date knowledge about technology developments related to the organization's business processes.
- Documented all changes made to the production environment according to established change control procedures.
- Troubleshot and resolved problems with programs and systems.
- Tested, maintained and monitored computer programs and systems.
- Built dashboards displaying key metrics derived from big data sources using visualization tools like Tableau or PowerBI.
- Created dashboards using Tableau to visualize complex datasets in an easy-to-understand format.
- Analyzed user requirements and implemented system changes to improve efficiency.
System Administrator
SVB Financial group
Manhattan, NY
07.2017 - 02.2020
- Configured and maintained system hardware, software and network components.
- Performed regular backups of critical data and documents.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Created user accounts and managed access rights for users.
- Installed, tested and evaluated new systems, applications and patches.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Resolved complex technical problems within established service level agreements.
- Collaborated with other teams to develop solutions for various projects.
- Provided guidance on best practices related to system administration procedures.
- Analyzed system logs to identify suspicious activities or anomalies.
- Troubleshot application errors and provided technical support to end-users.
- Implemented security measures such as firewalls, antivirus programs.
Help Desk Support Specialist
SVB Financial
Manhattan, NJ
03.2016 - 05.2017
- Installed anti-virus programs on users' computers and configured them accordingly.
- Created detailed reports describing help desk activities.
- Provided guidance on best practices when dealing with IT related incidents.
- Identified potential areas of improvement in existing processes related to help desk operations.
- Developed procedures for regular maintenance of computer systems.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Assisted in the installation of new hardware, software, and operating systems.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
IKEJA, LAGOS
07.2013 - 03.2014
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Education
Bachelor of Science - Information Technology
Houdegbe North American University
Benin06-2013
Skills
- Data extraction
- Technical specifications
- System updates
- Diagnosing issues
- Network Administration
- Project Coordination
- Help Desk Software
- Technical Support
- Active Directory
- System monitoring
- Software testing
- Performance Tuning
- Application support
- User Acceptance Testing
- Databases: Oracle, SQL Server, MongoDB
- Tableau
- Problem-Solving
- Team building
- Clerical Support
Certification
- Professional Scrum Master
- Cerifield scrum master
Timeline
System Analyst
Visiting Nurses Association
04.2020 - Current
System Administrator
SVB Financial group
07.2017 - 02.2020
Help Desk Support Specialist
SVB Financial
03.2016 - 05.2017
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
07.2013 - 03.2014
Bachelor of Science - Information Technology
Houdegbe North American University
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