Oluwasemilore Lawal
364 Brighton Gate, Saskatoon
Summary
An enthusiastic and passionate academic with strong communication skills and a caring personality. Valuable banking experience in Customer service where I learnt the building of strong consumer relationship which requires professionalism, diligence and respect of the needs and wants of various customers, with a proven track record of working collaboratively with team members to achieve goals. A strong background in leadership positions. A determined hard worker who is dedicated to achieving the most successful outcome in all tasks and duties undertaken.
Overview
8
8
years of professional experience
Work History
Campus Ambassador
Jarvis Consulting Group
01.2023 - 06.2024
- Creating exposure for the corporation whilst marketing Jarvis services and job opportunities to aspiring employees and new graduates.
- Attending and hosting company socials and career fairs at various universities as a representative of the company.
- Assisted in increasing event attendance by developing and implementing effective marketing strategies for campus programs.
- Contributed to the improvement of student engagement by conducting surveys, analyzing feedback, and making recommendations for future initiatives.
Resident Services Assistant
York University
08.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out the night porter duties accurately and efficiently to promote student satisfaction, relationship building and comfort in the resident buildings.
- I handled routine student ID checks, and ensured that unsupervised and unaccepted guests were not roaming the residence building, whilst managing the sign in and sign out of permitted resident guests.
- Demonstrated respect, friendliness and willingness to support the personal needs of residents dealing with diverse conditions.
- I also ensured that the ever-changing university policies and safety standards were effectively communicated to the students and adhered to whilst, assisting residents with transitioning into new living environment.
- Was awarded with the porter building wide, rising star award for my outstanding performance in the porter role and student community building.
Customer Service
Wema Bank
05.2016 - 06.2016
- While volunteering as an intern in Wema Bank, I learnt that without a strong foundation in customer service, the bank is at risk of losing major clients
- I made use of my strong communication skills, patience and attentiveness to successfully fulfill this role and promote efficient resolutions to consumer queries.
- With the help of a customer service professional, I facilitated accounts opening, prepared and filed documents whilst identifying and assessing customers' needs to achieve satisfaction.
- I aided in delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services offered by the bank, and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns affiliated with banking.
Education
Bachelor of Arts - Honors, Business And Society
York University
Toronto, ON04.2024
A-Levels -
Trent College
Nottingham, United Kingdom 08.2020
Skills
- Ability to Multitask
- Communication and active listening
- Customer Service
- Data visualization and creative data analysis
- Leadership and Teamwork
- Marketing and Brand promotion/advertising
- Effective Time Management
- Problem Solving and Conflict Resolution
- Flexible and Adaptable
- Self-motivated professional
- Excellent work ethic
- Innovative and creative
Hobbies
- I am not only an academic and hard worker, I also enjoy cooking, acting, dancing, singing and most especially baking in my free time.
Additional Information
- Awarded the academic Prize for outstanding performance in Religious Studies/Philosophy two years in a row.
- Dual leadership award of recognition (International Boarding Prefect and Campus Prefect).
- Dean's List in 2020/2021 and 2022/2023 fall/winter.
- MBA (Masters of Business Administration) in view.
- Volunteer at the APPA accountants AIM conference 2023/2024.
- Received the York University Continuing Student Scholarship award for high academic performance.
- Member of the Dean’s Circle of Student Scholars.
Timeline
Campus Ambassador
Jarvis Consulting Group
01.2023 - 06.2024
Resident Services Assistant
York University
08.2021 - 04.2022
Customer Service
Wema Bank
05.2016 - 06.2016
Bachelor of Arts - Honors, Business And Society
York University
A-Levels -
Trent College
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