Oluwasegun Ajayi
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Tymelid Engineering Services
03.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Specialist
Tymelid Engineering Services
08.2011 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Computer Science
07.2012
Skills
- Call Management
- Paperwork Processing
- Consultative Sales
- Account Updating
- Data Entry
- System Implementation
- Administrative Support
- Technical Support
- Project Management Abilities
- Microsoft PowerPoint
- Critical Thinking
- Prioritization
- Data Management
- Multitasking Abilities
Timeline
Customer Service Representative - Tymelid Engineering Services
03.2016 - Current
Customer Service Specialist - Tymelid Engineering Services
08.2011 - 02.2015
Bowen University - Bachelor of Science, Computer Science
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