Oluwasegun Ajayi
Stoney Creek,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Moneries
07.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
IT/Customer Service Representative
Tymelid Engineering Services
04.2017 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and staffs
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
IT Help Desk Officer
Kruggrebrent & Co
07.2012 - 04.2017
- Coordinated hardware replacements/upgrades when required by working closely with procurement team.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Improved customer satisfaction by efficiently resolving IT issues and providing timely support.
- Conducted regular audits of IT systems, identifying areas for improvement and implementing necessary changes.
- Assisted in software deployments, ensuring smooth transitions with minimal interruption to daily operations.
- Provided remote support to offsite employees, enabling seamless collaboration regardless of location.
- Developed knowledge base articles to assist users in self-resolution of common issues.
Education
Bachelor of Science - Computer Science
Bowen University
2012
Skills
- Consultative Sales
- Complaint Resolution
- Report Generation
- Product Knowledge
- Paperwork Processing
- Data Entry
- Call Management
- Data Collection
- Product and Service Solutions
- Problem Resolution
- Problem-Solving Abilities
- Computer Proficiency
- Report Preparation
Timeline
Customer Service Representative
Moneries
07.2022 - Current
IT/Customer Service Representative
Tymelid Engineering Services
04.2017 - 07.2022
IT Help Desk Officer
Kruggrebrent & Co
07.2012 - 04.2017
Bachelor of Science - Computer Science
Bowen University
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