Oluwasegun Aina
Winnipeg,MB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BellSouth Mobility And SuperValue Home Service
12.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Diploma - Computer And Information Systems
Red River College of Applied Arts, Science And Technology
Winnipeg, MB12.2023
Skills
- Data Collection
- Report Generation
- Scheduling
- Data Entry
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
- Technical Support
- Customer Relations
- Microsoft Office Suite
- Account Updating
- Appointment Scheduling
Timeline
Customer Service Representative
BellSouth Mobility And SuperValue Home Service
12.2021 - 11.2023
Diploma - Computer And Information Systems
Red River College of Applied Arts, Science And Technology
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