Master of Arts in Counselling Psychology Candidate
Master of Public Health promotion/Education and Bachelor of Pharmacy Volunteer Crisis Responder with Distress Centre of GTA and Kids Help Phone
Trained in Suicide risk Assessment (ASIST), CBT and SFT
Experienced in Patient Counselling, Psychoeducation and Case documentation
Empathetic, culturally responsive and Client-Centered approach to care Excellent oral and written communication Skills
Proficient in Microsoft Office Suite, Teams/Zoom
Overview
10
10
years of professional experience
Work History
Drug Plan Management Specialist
Express Scipts Canada
11.2023 - Current
Applied clinical expertise in managing drug formularies, prior authorization processes, and patient support programs, ensuring access to essential therapies.
Counseled patients and providers on coverage decisions, using active listening and clear communication to reduce stress and promote understanding.
Collaborated with physicians, pharmacists, and insurers to coordinate care and advocate for patient needs, building skills in case management and advocacy.
Maintained accurate, confidential documentation in alignment with healthcare policies and ethical standards.
Contributed to program development and analysis of drug trends, strengthening abilities in problem-solving, critical thinking, and culturally responsive decision-making.
Health Coach
mDoc Healthcare
01.2021 - 01.2022
Provided coaching support to women with chronic health conditions, focusing on resilience, emotional well-being, and quality of life.
Applied evidence-based strategies such as stress management, motivational interviewing, and cognitive reframing to strengthen coping skills.
Guided clients in setting and achieving realistic wellness goals while offering psychoeducation on the mind-body connection.
Collaborated with healthcare providers to ensure continuity of care and adapted strategies to meet individual client needs.
Pharmacist
Desak Pharmacy
01.2016 - 01.2021
Built strong therapeutic rapport by creating a nonjudgmental space where clients felt safe to explore medication fears, emotional triggers, and psychosocial barriers to adherence
Applied motivational interviewing techniques to assess readiness for change and support
Behavior modification, using empathy, active listening, and collaborative goal setting
Reinforced treatment plans with attention to the client’s emotional and psychological wellbeing, reflecting a trauma informed and integrative approach to health support
Supported clients in working through complex emotions related to diagnosis, stigma, and identity, while promoting autonomy and empowerment in their care decisions
Collaborated with physicians, case managers, and social workers to provide culturally responsive and client centered care