Oluwapelumi Adigun
Vaughan,Ontario
Summary
Results driven Customer Service Professional with 3+ years of experience delivering exceptional customer support in fast paced environments. Skilled in handling high volume inquiries, resolving complaints, and improving customer satisfaction. Strong communication, problem solving, and multitasking abilities with experience using CRM systems and support tools. Proven ability to build positive customer relationships and maintain professionalism under pressure.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
IT Support Analyst / Customer Service Representative
Falagan Food Service Inc.
Whitby, Ontario
11.2023 - 09.2026
- Provided first-line technical support for network issues, application errors, and user account management, strengthening knowledge in identity and access management (IAM/PAM) principles
- Resolved technical issues for clients through phone, email, and remote support, contributing to high customer satisfaction.
- Assisted users by troubleshooting technical problems and documenting solutions within ServiceNow knowledge base systems.
- Assisted with troubleshooting network configurations, operating system errors, and application malfunctions, minimizing downtime
- Documented customer interactions, technical issues, and resolutions to enhance service quality.
- Performed system upgrades and patch management to ensure all workstations were secure and up to date with the latest software
- Developed and delivered training sessions for employees on new software applications and tools to enhance productivity.
- Collaborated with cybersecurity teams to implement security best practices, including antivirus deployment and network monitoring
Customer Service Representative
Co-Ex-Tech Auto parts
Vaughan, Ontario
03.2023 - 11.2023
- Maintained accurate customer records and documented interactions using Salesforce to enhance service reliability.
- Responded to phone and email inquiries while ensuring excellent customer satisfaction
- Maintained accurate customer records, updated account information, and documented customer interactions using Salesforce.
- Responded to phone and email inquiries, achieving high levels of customer satisfaction through effective communication.
- Tracked customer requests, updated service records, and monitored issue resolution using ServiceNow.
- Tracked customer requests and monitored issue resolution using ServiceNow to ensure timely follow-up and resolution.
- Managed multiple tasks in a fast-paced environment while maintaining attention to details
- Followed company policies and procedures to ensure quality service delivery.
Education
Micro-credential - Offensive and Defensive Cybersecurity
Sheridan College
Mississauga, ON01-2024
Bachelor of Science - Computer Engineering
Ladoke Akintola University of Technology
Oyo, NG01-2020
Skills
- Customer Service & Client Support
- Complaint Resolution & Escalation Handling
- Communication (Phone, Email, Chat)
- CRM Systems (ServiceNow, Zendesk, Salesforce)
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Data Entry & Documentation
- Technical Support (Basic Troubleshooting)
- Conflict Resolution
- Team Collaboration
- ServiceNow
- Splunk
- Wireshark
- TeamViewer
- SalesForce
- Microsoft Office Suite
- Windows
- Linux
- MacOS
Certification
CompTIA Security + 2025, ISC2 Certified in Cybersecurity 2024
Languages
English
Timeline
IT Support Analyst / Customer Service Representative
Falagan Food Service Inc.
11.2023 - 09.2026
Customer Service Representative
Co-Ex-Tech Auto parts
03.2023 - 11.2023
Micro-credential - Offensive and Defensive Cybersecurity
Sheridan College
Bachelor of Science - Computer Engineering
Ladoke Akintola University of Technology