OLUWAKEMI NGOZI NWABUISI
London,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in book keeping position.
Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Meticulous financial support professional dedicated to flawless bookkeeping.
Committed to clear and responsive communication and driven to research and report answers to challenging questions. Proofreads and updates spreadsheets with precision and demonstrates broad expertise in diverse accounting software programs.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Fidelity Bank Plc
08.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Training Instructor
Fidelity Bank Pllc
01.2021 - 07.2021
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Evaluated training needs and developed appropriate class offerings.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in service department and developed training courses to meet identified needs.
Contact Center Supervisor
Fidelity Bank Plc
08.2016 - 12.2020
- Directed, guided, coached and mentored team 50 agents and surpassed individual and corporate goals.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings.
Cashier Assistant
Eco Bank Plc
04.2010 - 07.2016
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Trained new cashier team members in customer service and money handling processes.
Inventory Clerk
Rochin Business Entreprise
02.2008 - 03.2010
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Education
MBA - Marketing
University Of Lagos
Lagos,Nigeria01.2015
Bachelor of Science - Accounting
University of Lagos
Lagos, Nigeria01.2006
Skills
- Report Preparation
- Microsoft Excel
- Stocking and Replenishing
- Active Listening
- Retail Sales Customer Service
- Microsoft PowerPoint
- Staff Training
- Microsoft Word
- Customer Relations
- Administrative Support
- Customer Relationship Management
- Training Development Aptitude
- Conflict Resolution
- Call Center Operations
- Recordkeeping Strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Fidelity Bank Plc
08.2021 - 11.2022
Training Instructor
Fidelity Bank Pllc
01.2021 - 07.2021
Contact Center Supervisor
Fidelity Bank Plc
08.2016 - 12.2020
Cashier Assistant
Eco Bank Plc
04.2010 - 07.2016
Inventory Clerk
Rochin Business Entreprise
02.2008 - 03.2010
MBA - Marketing
University Of Lagos
Bachelor of Science - Accounting
University of Lagos
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