Oluwakemi Ayeni

Oluwakemi Ayeni is a seasoned Senior Administrator and Customer Service Professional with over 15 years of diverse experience in administration, customer relations, academic services, and organizational management. Currently serving as a Customer Service Representative at IntouchCX, she consistently delivers exceptional service, maintaining a 97% satisfaction rate and effectively resolving customer inquiries and complaints. Her extensive career includes 13+ years at Covenant University, where she held multiple leadership roles such as Senior Administrator, Career Development Officer, Medical Administrator, Hostel Administrator, and Student Welfare Officer. In these capacities, she coordinated academic and administrative operations, managed student welfare, facilitated career development programs, and oversaw disciplinary, medical, and residency services. She is a Certified Administrator (ACIA), member of the Chartered Institute of Administrators, and active participant in the Google Local Guides program. Oluwakemi is highly skilled in customer service, Microsoft Office, research, and organizational leadership, with demonstrated strengths in problem-solving, mentoring, and quality service delivery. Fluent in English (professional working) and Yoruba (native/bilingual), she combines cultural adaptability with a strong work ethic and professional demeanor.

• Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
• CIA
• Fundamentals of Management