OLUWAKANYINSOLA AKIN-AINA
Mission House International
Winnipeg,Manitoba
Summary
Organized and detail-oriented customer service and a motivated and organized individual with a passion for administrative work with experience supporting clients, maintaining accurate records, coordinating daily operations, and working effectively with diverse individuals and multidisciplinary teams. Strong communication, active listening, problem-solving, time management, and organizational skills. Proficient in Microsoft Office Suite, data entry, document management, professional correspondence, and confidential record handling. Able to work independently, prioritize multiple responsibilities, and learn new systems and procedures quickly.
2
years of professional experience
Work History
Customer Service Representative
2 Years- Provided professional and respectful customer service while addressing client needs and concerns.
- Used active listening and critical thinking to identify issues and provide accurate solutions.
- Maintained accurate customer records and documentation while supporting confidentiality.
- Communicated effectively with clients, colleagues, and supervisors in a fast-paced environment.
Volunteer / Medical Assistant
2 Years 7 Months- Supported daily activities and assisted with administrative and client-facing responsibilities.
- Maintained accurate records and documentation with attention to detail and confidentiality.
- Communicated respectfully with individuals and staff from diverse backgrounds.
- Adapted to changing priorities while supporting day-to-day operations.
Volunteer
2 Years 7 Months- Supported daily administrative and operational activities.
- Worked collaboratively with staff while maintaining professionalism and accuracy.
Director of Sports (NAMS)
1 Year- Coordinated sports activities and supported planning and organization of events.
- Managed multiple responsibilities while meeting schedules and deadlines.
- Communicated with team members and participants and contributed effectively to group activities.
- Worked independently and collaboratively to support successful activities and operations.
Education
BSc. - Microbiology
Secondary School
Skills
Customer Service & Client Support
Active Listening & Communication
Problem Solving & Issue Resolution
Administrative Support
Data Entry & Record Management
Document Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Professional Correspondence
Confidential Information Handling
Time Management & Prioritization
Organization & Attention to Detail
Teamwork & Independent Work
Digital Communication Platforms
Office Procedures & Equipment
Additional Qualifications
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry
- Document Management
- Digital Communication
Timeline
Customer Service Representative
Mission House International
01.2024 - 01.2026
Volunteer / Medical Assistant
Spring Meadow Clinic
01.2024
Volunteer
Victoria Hospital
01.2024
Director of Sports (NAMS)
Mountain Top University
01.2024 - 01.2025
Federal Government College
Secondary School
Mountain Top University
BSc. from Microbiology