OLUWAGBAMILA ADEJUMO
Markham,ON
Summary
Diligent and enthusiastic individual actively seeking a Property Inspector role, equipped with exceptional analytical abilities and a drive to contribute to team success in accomplishing company objectives.
Overview
10
10
years of professional experience
Work History
Customer Contact Specialist
Municipal Property Assessment Corporation (MPAC)
09.2022 - Current
- Provide excellent customer service and provide answers to client questions within set standards
- Follow-up on customer complaints to ensure resolution
- Work with multiple screens and programs to resolve customer issues
- Inform and educate customers about Ontario's Property Taxation system
- Update internal databases with information about technical issues and valuable discussions with customers
- Inform and educate property owners of MPAC's Self Service solutions, including AboutMyProperty.ca and Propertyline
- Maintain up to date knowledge of MPAC's, systems, policies, and procedures to provide accurate and complete information to customers
- Participate in training sessions and interactive sessions as required
- Ensure proper security procedures are followed on customer phone calls based on privacy act
- Utilize inbound and outbound telephone techniques to solidify and build client relationships
- Provide matching information and solutions for customer inquiries through thorough analysis and interpretation
- Work cross-functionally with various members of different teams, including business development, property valuation, and IT units.
CUSTOMER SUPPORT SPECIALIST
TD Canada Trust
06.2021 - 09.2022
- Help large volume of customers daily with positive attitude and focus on customer satisfaction
- Manage approximately 35 calls, and emails per day from customers
- Provide direct customer support to internal and external customers
- Increase customer retention by resolving customers' complaints and inquiries promptly and according to Service Level Standards
- Follow-up on customer complaints to ensure resolution
- Ensure proper security procedures are followed on all phone calls with customers
- Maintain up-to-date knowledge of TD Bank's services, policies, and procedures to provide accurate and complete information to customers
- Exercise strong interpersonal communication skills with customers and department personnel
- Accept assignments with open, cooperative, positive, and team-oriented attitude
- Utilize multiple call center support applications to assist customers and agents efficiently.
CUSTOMER SUPPORT SPECIALIST
Access Bank Plc
11.2016 - 05.2021
- Respond to customer queries promptly and accurately via phone, email, or chat
- Identify customer needs and help customers use specific features of digital application solutions
- Analyze and report Online and Mobile app malfunctions (for example, by testing different scenarios or impersonating users)
- Update internal databases with information about technical issues and valuable customer discussions on CRM
- Monitor customer complaints on social media and reach out to assist as required
- Inform customers about new features and functionalities
- Follow-up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with Product, Sales, and Marketing teams
- Develop collaborative partnerships with customers and internal business partners to solve diverse problems successfully.
PROPERTY MANAGER
Diamond Bank Plc
01.2014 - 10.2016
- Worked closely with maintenance personnel to ensure prompt completion of repairs, minimizing bank branch downtime and preserving property appearance.
- Performed routine property assessments, pinpointing areas needing enhancement and preemptively addressing safety concerns.
- Teamed up with real estate professionals to effectively showcase bank properties, swiftly engaging potential buyers.
- Negotiated advantageous vendor contracts, cutting operational costs while maintaining service standards. Introduced thorough safety measures to mitigate risks and safeguard bank property and personnel.
- Effectively managed multiple properties concurrently, optimizing resource allocation and communication for sustained operational efficiency.
Education
Bachelor of Science - Mass Communication
Ajayi Crowther University
Oyo, Nigeria08.2011
Skills
- Analytical skills
- Numerical Aptitude
- Property Valuation skills
- Attention to Detail
- Time Management
- Negotiation Skills
- Customer relations/ Service
- Active Listening
- Verbal and Written Communication
- Call Control
- Complex Problem-Solving
- Team Communication/Leadership
- MS Office skills
- Adaptability
- Technological Skills
Languages
English
Full Professional
Timeline
Customer Contact Specialist
Municipal Property Assessment Corporation (MPAC)
09.2022 - Current
CUSTOMER SUPPORT SPECIALIST
TD Canada Trust
06.2021 - 09.2022
CUSTOMER SUPPORT SPECIALIST
Access Bank Plc
11.2016 - 05.2021
PROPERTY MANAGER
Diamond Bank Plc
01.2014 - 10.2016
Bachelor of Science - Mass Communication
Ajayi Crowther University
Similar Profiles
Jamie BishopJamie Bishop
VP, Public Affairs & Customer Experience at Municipal Property Assessment CorporationVP, Public Affairs & Customer Experience at Municipal Property Assessment Corporation
Vaidehi DaveVaidehi Dave
Technology Infrastructure Analyst at Municipal Property Assessment CorporationTechnology Infrastructure Analyst at Municipal Property Assessment Corporation
Alex DonaldAlex Donald
Manager, Valuation & Customer Relations at Municipal Property Assessment CorpManager, Valuation & Customer Relations at Municipal Property Assessment Corp
Ciara McOuatCiara McOuat
Social Media Marketing Intern at McOuat PartnershipSocial Media Marketing Intern at McOuat Partnership
LINO EDAYULEMURUYIL SAMUELLINO EDAYULEMURUYIL SAMUEL
Lead Pastor at Ahavah Christian FellowshipLead Pastor at Ahavah Christian Fellowship