OLUWAGBAMILA ADEJUMO
Markham,ON
Summary
Diligent and enthusiastic individual actively seeking a Property Inspector role, equipped with exceptional analytical abilities and a drive to contribute to team success in accomplishing company objectives.
Overview
10
10
years of professional experience
Work History
Customer Contact Specialist
Municipal Property Assessment Corporation (MPAC)
2022.09 - Current
- Provide excellent customer service and provide answers to client questions within set standards
- Follow-up on customer complaints to ensure resolution
- Work with multiple screens and programs to resolve customer issues
- Inform and educate customers about Ontario's Property Taxation system
- Update internal databases with information about technical issues and valuable discussions with customers
- Inform and educate property owners of MPAC's Self Service solutions, including AboutMyProperty.ca and Propertyline
- Maintain up to date knowledge of MPAC's, systems, policies, and procedures to provide accurate and complete information to customers
- Participate in training sessions and interactive sessions as required
- Ensure proper security procedures are followed on customer phone calls based on privacy act
- Utilize inbound and outbound telephone techniques to solidify and build client relationships
- Provide matching information and solutions for customer inquiries through thorough analysis and interpretation
- Work cross-functionally with various members of different teams, including business development, property valuation, and IT units.
CUSTOMER SUPPORT SPECIALIST
TD Canada Trust
2021.06 - 2022.09
- Help large volume of customers daily with positive attitude and focus on customer satisfaction
- Manage approximately 35 calls, and emails per day from customers
- Provide direct customer support to internal and external customers
- Increase customer retention by resolving customers' complaints and inquiries promptly and according to Service Level Standards
- Follow-up on customer complaints to ensure resolution
- Ensure proper security procedures are followed on all phone calls with customers
- Maintain up-to-date knowledge of TD Bank's services, policies, and procedures to provide accurate and complete information to customers
- Exercise strong interpersonal communication skills with customers and department personnel
- Accept assignments with open, cooperative, positive, and team-oriented attitude
- Utilize multiple call center support applications to assist customers and agents efficiently.
CUSTOMER SUPPORT SPECIALIST
Access Bank Plc
2016.11 - 2021.05
- Respond to customer queries promptly and accurately via phone, email, or chat
- Identify customer needs and help customers use specific features of digital application solutions
- Analyze and report Online and Mobile app malfunctions (for example, by testing different scenarios or impersonating users)
- Update internal databases with information about technical issues and valuable customer discussions on CRM
- Monitor customer complaints on social media and reach out to assist as required
- Inform customers about new features and functionalities
- Follow-up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with Product, Sales, and Marketing teams
- Develop collaborative partnerships with customers and internal business partners to solve diverse problems successfully.
PROPERTY MANAGER
Diamond Bank Plc
2014.01 - 2016.10
- Worked closely with maintenance personnel to ensure prompt completion of repairs, minimizing bank branch downtime and preserving property appearance.
- Performed routine property assessments, pinpointing areas needing enhancement and preemptively addressing safety concerns.
- Teamed up with real estate professionals to effectively showcase bank properties, swiftly engaging potential buyers.
- Negotiated advantageous vendor contracts, cutting operational costs while maintaining service standards. Introduced thorough safety measures to mitigate risks and safeguard bank property and personnel.
- Effectively managed multiple properties concurrently, optimizing resource allocation and communication for sustained operational efficiency.
Education
Bachelor of Science - Mass Communication
Ajayi Crowther University
Oyo, Nigeria08.2011
Skills
- Analytical skills
- Numerical Aptitude
- Property Valuation skills
- Attention to Detail
- Time Management
- Negotiation Skills
- Customer relations/ Service
- Active Listening
- Verbal and Written Communication
- Call Control
- Complex Problem-Solving
- Team Communication/Leadership
- MS Office skills
- Adaptability
- Technological Skills
Languages
English
Full Professional
Timeline
Customer Contact Specialist
Municipal Property Assessment Corporation (MPAC)
2022.09 - Current
CUSTOMER SUPPORT SPECIALIST
TD Canada Trust
2021.06 - 2022.09
CUSTOMER SUPPORT SPECIALIST
Access Bank Plc
2016.11 - 2021.05
PROPERTY MANAGER
Diamond Bank Plc
2014.01 - 2016.10
Bachelor of Science - Mass Communication
Ajayi Crowther University
Similar Profiles
Jamie BishopJamie Bishop
VP, Public Affairs & Customer Experience at Municipal Property Assessment CorporationVP, Public Affairs & Customer Experience at Municipal Property Assessment Corporation
Vaidehi DaveVaidehi Dave
Technology Infrastructure Analyst at Municipal Property Assessment CorporationTechnology Infrastructure Analyst at Municipal Property Assessment Corporation
Alex DonaldAlex Donald
Manager, Valuation & Customer Relations at Municipal Property Assessment CorpManager, Valuation & Customer Relations at Municipal Property Assessment Corp