Adeola Dosunmu
customer service representative
Thornhill,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
TOLADOS VENTURES NIG LTD
11.2022 - 08.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
Binaaz Steel And Structural Engineering Firm
02.2021 - 11.2022
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - International Law And Diplomacy
06.2021
High School Diploma -
07.2017
Skills
- Exceptional communication skills, both written and verbal, with an emphasis on empathy and understanding
- Proven ability to tackle complex issues, think creatively, and provide alternative solutions
- Strong time-management skills with the capacity to thrive in a fast-paced environment
- Demonstrated proactive and resourceful approach to problem-solving
- Quick learner with adaptability to change
- Experience with written documentation, contributing to knowledge bases
- Familiarity with Salesforce, SSO, and SaaS environments
- Collaborative team player with the ability to work successfully with minimal oversight
Languages
English
Native or Bilingual
French
Limited Working
Certification
certificate of attendance
European cultural and diplomatic studies
Timeline
Customer Service Supervisor - TOLADOS VENTURES NIG LTD
11.2022 - 08.2023
Customer Service Representative - Binaaz Steel And Structural Engineering Firm
02.2021 - 11.2022
Babcock University - Bachelor of Science, International Law And Diplomacy
Greenland Academy - High School Diploma,
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