Open To Work
Oluwaferanmi Olagunju
Toronto,ON
Summary
Business Analyst with extensive experience at SprintLab Digital, specializing in project lifecycle management and stakeholder engagement. Led initiatives resulting in a 40% decrease in call center volume through agile methodologies and data validation techniques. Skilled in cross-functional collaboration and achieving results in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
SprintLab Digital
Toronto, Canada
07.2024 - Current
- Support the delivery of digital platform initiatives by leading requirements discovery, documentation, and coordination across product, technical, and compliance teams.
- Translate business objectives into functional specifications, user stories, and acceptance criteria to guide development and testing activities.
- Contribute to project planning by defining scope elements, supporting timelines, and tracking delivery progress through Jira and structured status updates.
- Facilitate stakeholder discussions to validate requirements, confirm expectations, and reduce scope misalignment prior to build and release.
- Partner with developers and QA to support testing, review outcomes, and ensure delivered solutions align with agreed business requirements.
- Identify delivery risks and requirement gaps early, escalating and resolving issues to keep initiatives on track in fast-paced environments.
Financial Planner
Experior Financial Group
Mississauga, Canada
01.2024 - 02.2025
- Support client onboarding, documentation, and compliance processes within a regulated financial services environment.
- Assist with documentation validation, training support, and process adherence under tight timelines.
Business Analyst
Aplus-shelters Ltd
Lagos, Nigeria
06.2020 - 03.2023
- Played a dual BA / delivery coordination role supporting multiple business and technology initiatives within real estate and investment operations.
- Led requirements gathering sessions with internal teams and clients, translating needs into functional documentation for CRM and lead management solutions.
- Supported end-to-end implementation activities including scope definition, vendor coordination, system testing, and deployment readiness.
- Conducted business process analysis to identify inefficiencies and automation opportunities, contributing to a 35% reduction in sales cycle time.
- Assisted in managing changes to scope by documenting new requirements, assessing impact, and validating updates before execution.
- Prepared executive-level reports, status updates, and documentation to support decision-making and project transparency.
Business Analyst
MTN Telecommunications
Lagos, Nigeria
09.2019 - 05.2020
- Supported a major digital self-service platform initiative by gathering requirements, mapping customer journeys, and aligning business needs with technical delivery.
- Coordinated with IT, billing, compliance, and operations teams to resolve system issues and improve service performance.
- Assisted with project execution by supporting testing activities, documenting results, and validating readiness for deployment.
- Analyzed system and process gaps that contributed to a 40% reduction in call center volume post-implementation.
- Supported UAT activities and user readiness to ensure solutions met business goals and user expectations.
Junior Business Analyst
MTN Telecommunications
Lagos, Nigeria
09.2018 - 08.2019
- Supported customer onboarding and captured structured feedback that informed system improvements and service delivery enhancements.
- Worked cross-functionally to relay client needs and support adoption of new digital solutions.
Education
Post-Baccalaureate Diploma - Project Management
University of Toronto
Toronto12-2026
Post graduate Certification - Business
Sault College of Arts and Technology
Toronto05.2024
Skills
- Project lifecycle management
- Business requirements gathering
- Stakeholder facilitation
- Process mapping and analysis
- Project planning and scheduling
- Risk and issue management
- Change management strategies
- Agile and waterfall methodologies
- Cross-functional coordination
- User acceptance testing (UAT)
- Training and support
- Data validation techniques
- Reporting and analytics
- SQL proficiency
- Jira project management
- MS Project expertise
- Confluence collaboration tools
- Microsoft Visio diagrams
- Advanced Microsoft Excel skills
- PowerPoint presentations
- Salesforce CRM utilization
- digital platform management
Certification
(CBAP), In Progress
Tools And Technology
Jira, MS Project, Confluence, Microsoft Visio, business diagram software, Microsoft Excel (advanced), PowerPoint, SQL, Salesforce (CRM), digital platforms, Agile, Waterfall, SDLC
Timeline
Business Analyst
SprintLab Digital
07.2024 - Current
Financial Planner
Experior Financial Group
01.2024 - 02.2025
Business Analyst
Aplus-shelters Ltd
06.2020 - 03.2023
Business Analyst
MTN Telecommunications
09.2019 - 05.2020
Junior Business Analyst
MTN Telecommunications
09.2018 - 08.2019
Post-Baccalaureate Diploma - Project Management
University of Toronto
Post graduate Certification - Business
Sault College of Arts and Technology