I have over 10 years of experience in providing excellent customer service in a non-banking financial institution, mortgage firms, security, and retail insurance. I can handle customer inquiries, complaints, feedback, sales and safety with professionalism, effective communication, empathy, and due diligence. I possess the ability of impacting value with the depth of experience and skillset build, and commitment in delivering a superior customer experience that aligns seamlessly with the goals via active listening, feedback, and attention to details.
Hi, I’m
Oluwafemi Lasisi
Saskatoon,Canada
Summary
Overview
9
years of professional experience
1
Certification
Work History
Canadian corps of commissionaire (North Saskatchewan) Inc
Commissionaire
08.2022 - Current
Job overview
- Organized and maintained schedule for guest relationship officers (commissionaires), ensuring optimal coverage based on departmental requirements, streamlined staffing procedures, leading to enhanced efficiency and responsiveness to operational need
- Functioned as primary contact person, offering assistance and support to various departments within site facility concerning systems and processes, Improved cross-functional collaboration, resulting in smoother operations and better information flow across departments
- Possessed comprehensive knowledge of emergency services, legal implications, and privacy impacts, understanding their relevance to daily operations at site
- Ensured well-informed and compliant approach to daily operations, minimizing risks and enhancing safety protocols
- Communicated efficiently and addressing diverse needs and challenges within work environment, fostered clear communication channels, promoting collaborative and responsive work atmosphere.
B & L Architects
Customer Service Rep. / Dispute Resolution Officer
06.2015 - 06.2022
Job overview
- Greeted and warmly welcomed arriving customers, creating positive initial impression
- Enhanced customer satisfaction and set tone for positive interaction, contributing to favorable customer experience
- Facilitated on-boarding process for customers, providing detailed information about company’s products and services, Improved customer understanding and engagement, contributing to increased product adoption
- Actively promoted and successfully sold products offered by company
- Boosted sales revenue and contributed to achieving sales targets
- Maintained accurate and detailed daily transaction reports
- Ensured financial accuracy, aiding in efficient financial management and reporting
- Regularly updated customer records in company’s system, ensuring accuracy
- Maintained precise and up-to-date records, supporting effective customer management and communication
- Administered customer surveys and provided insightful feedback to management
- Informed management about product competitiveness, enabling strategic adjustments for market success
- Proactively addressed customer concerns, resolving open cases promptly
- Enhanced customer satisfaction, minimized potential issues, and upheld company's reputation for quality service.
Education
Robertson CollegeWinnipeg, Canada
Diploma Bus. Admin. (majoring) Human Resource Coordination
06.2024
University Overview
Lagos State UniversityLagos, Nigeria
BSc. Degree in Banking and Finance
06.2007
University Overview
Skills
- Customer Service Excellence: Passionate about providing outstanding customer service, ensuring positive and satisfying customer experience
- Attention to Detail: Meticulous and detail-oriented, consistently maintaining accuracy and precision in tasks, contributing to overall quality
- Safety Management and Loss Prevention: Proficient in safety management and loss prevention practices, prioritizing secure and risk-free working environment
- Logical Reasoning and Surveillance: Demonstrates logical reasoning and surveillance skills, contributing to effective decision-making and risk management
- Report Writing and Legal Knowledge: Skilled in report writing and possesses comprehensive knowledge of relevant laws, ensuring accurate documentation and compliance
- Time Management and Analytical Skills: Demonstrates excellent time management, problem-solving, and analytical abilities, ensuring efficient and effective task execution
Certification
- Whims, 06/2022
- Private Investigator and Security Guard, 06/2022
- Service its right, 07/2022
- CPR/AED/FIRST AID, 07/2023
- Dealing with difficult clients, 07/2023
- Verbal judo certification, 03/2024
- First Aid for Opioid Poisoning Emergency, 03/2024
Languages
English
Full Professional
Timeline
Commissionaire
Canadian corps of commissionaire (North Saskatchewan) Inc
08.2022 - Current
Customer Service Rep. / Dispute Resolution Officer
B & L Architects
06.2015 - 06.2022
Robertson College
Diploma Bus. Admin. (majoring) Human Resource Coordination
Lagos State University
BSc. Degree in Banking and Finance
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