OLUWADAMILOLA ADELEYE
Montreal,Canada
Summary
Experienced IT Support Specialist with a proven track record of enhancing customer service at Egencia by expertly resolving technical issues and efficiently managing support tickets. Proficient in Microsoft Office and effective communication, excelling in project management and problem-solving to achieve significant improvements in service delivery and heightened customer satisfaction.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Egencia
11.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Configured and tested new software and hardware.
Credit Collections Specialist
CREDIT ONE
04.2023 - 10.2023
- Contact customers with overdue accounts via phone calls and discuss outstanding balances and payments
- Negotiate with customers to create feasible repayment plans
- Provide accurate and clear information about the outstanding balance, interest, fees, and legal implications of non-payment
- Adhere to company legal and regulatory guidelines in debt collection practices
- Prepared reports on current findings and actions taken for accounts under investigation
- Created and maintained company database on activity conducted in accounts
- Develop and maintain positive relationships with clients, facilitating open communication and ensuring prompt resolution of any billing disputes
- Used a wide variety of financial analysis tools to examine customer accounts to determine payment plans and settlements with customers to help them meet their financial obligations while adhering to company policies
- Created and maintained databases on activity conducted in accounts.
- Managed a diverse portfolio of accounts across various industries, ensuring accurate assessment of credit risk and timely collection efforts.
- Reviewed files to select delinquent accounts for collection efforts.
Data Entry Associate
SSENSE
11.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency in the company system and Microsoft Excel spreadsheets
- Scanned documents and saved them in the database and managed records according to company policies
- Sorted documents and maintained an organized filing process
- Processed orders and shipments to global clients efficiently
- Use of a computer to scan and input data for merchandise
- Maintained quality control of goods through the shipping and receiving process
- Secured and protected data from unauthorized access by complying with security protocols
- Resolved discrepancies in data entry activities for accurate, complete records
Customer Service Representative
Diamond Star Ports & Cargo
01.2018 - 01.2021
- Communicating with customers through various channels to help with their queries or concerns about shipments
- Provide product/service information to new and existing customers
- Identifying and resolving customer issues in a timely and professional manner
- Managing customer accounts and ensuring customer information is accurate and up-to-date
- Handling customer complaints calmly and professionally
- Maintaining accurate records of all customer interactions, complaints, and resolutions
- Processed customer service requests promptly to increase customer satisfaction
Education
Graduate Certificate - Digital Marketing
College Canada
Montreal, Quebec01.2023
Bachelor of Science - Communications
Ajayi Crowther University
Oyo, Nigeria01.2017
Skills
- Customer Service
- Project Management
- Supply Chain
- Financial management
- Analytic and problem-solving
- Communication skills
- Records Management
- Teamwork
- Microsoft Office
- Account Reconciliation
- Software Installation
- Helpdesk call support
Languages
English
Native or Bilingual
Timeline
IT Support Specialist
Egencia
11.2023 - Current
Credit Collections Specialist
CREDIT ONE
04.2023 - 10.2023
Data Entry Associate
SSENSE
11.2022 - 03.2023
Customer Service Representative
Diamond Star Ports & Cargo
01.2018 - 01.2021
Bachelor of Science - Communications
Ajayi Crowther University
Graduate Certificate - Digital Marketing
College Canada
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