Oluwabunmi Ojelabi
Toronto,Canada
Summary
Experienced Operations Officer skilled in managing daily operations, streamlining processes, and coordinating cross-functional teams to improve efficiency. Proven track record of handling complex challenges and ensuring seamless workflow. Results-driven professional with extensive experience in analyzing and improving operational processes, managing projects, and enhancing organizational efficiency. Possess excellent analytical skills to identify process improvement opportunities and implement effective solutions, while maintaining a high level of organization and attention to detail even under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Officer
Toronto-Dominion Bank
06.2023 - Current
- Process transactions with accuracy and timeliness, ensuring compliance with established procedures and adherence to relevant Service Level Agreements (SLAs).
- Identify and escalate operational or processing issues based on a clear understanding of the problem, collaborating with appropriate teams or partners to resolve issues and maintain high service standards.
- Continuously seek and recommend enhancements to improve the efficiency and quality of service delivery.
- Assist partners with transaction processing, verifying details as required and making necessary adjustments within delegated authority.
- Respond promptly and effectively to partner inquiries, fostering reliable and responsive communication.
- Demonstrate strong interpersonal and relationship-building skills when engaging with partners and colleagues.
- Coordinated and led meetings to inform the team members of operational challenges and suggested improvements.
Senior Operations Analyst
FiberOne Broadband
06.2021 - 01.2023
- Executed transactions accurately and on time, adhering to established guidelines and Service Level Agreements (SLAs)
- Referred or escalated processing or operational issues as needed, connecting with the appropriate function or partner to facilitate resolution while maintaining service quality.
- Supported partners with incoming transactions, validating information to perform adjustments within authority levels.
- Interacted with partners by responding to requests effectively and on time.
- Identified opportunities to improve service delivery and implemented process improvements.
- Utilized effective relationship skills when communicating with partners, colleagues, and customers.
- Trained new team members on transaction processing procedures and guidelines while maintaining accurate and up-to-date transaction records and reports.
Business Development Officer
GRYNCARE LTD
06.2020 - 06.2021
- Conducted market research to identify potential clients and new business opportunities.
- Developed and executed strategies to increase revenue growth and profitability.
- Built strong relationships with clients and maintained regular communication to understand their needs and preferences.
- Coordinated with the marketing team to develop effective promotional campaigns.
- Attended industry events and conferences to network with potential clients and stay updated with industry trends.
- Provided regular reports to management on sales and marketing activities, market trends, and competitive analysis.
- Participated in developing sales training programs and materials for the sales team.
Education
Post-Baccalaureate Diploma - Health Care Management
Cape Breton University
Sydney, NS12-2024
B.Sc. - Mass Communication
Babcock University
06.2021
Skills
- Advanced Microsoft Office
- Customer Relations
- Quality assurance
- Strong project management skills
- Cross-Functional Teams Management
- Content Management
- Excellent problem-solving, analytical and critical-thinking skills
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Continuous improvement
Certification
Microsoft Office Specialist Certification (July 2019)
Languages
English
Full Professional
Timeline
Operations Officer
Toronto-Dominion Bank
06.2023 - Current
Senior Operations Analyst
FiberOne Broadband
06.2021 - 01.2023
Business Development Officer
GRYNCARE LTD
06.2020 - 06.2021
B.Sc. - Mass Communication
Babcock University
Post-Baccalaureate Diploma - Health Care Management
Cape Breton University
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