Oluwabunmi Ogunsuyi
Pickering,ON
Summary
Dedicated and detail-oriented professional with six years of combined experience in administrative and inventory control roles. Proven track record of effectively managing administrative tasks and optimizing inventory processes. Strong organizational and communication skills with a commitment to delivering high-quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer
Mama Money
06.2019 - 03.2023
- Facilitated cross-functional collaboration by acting as liaison between departments for task coordination and information sharing.
- Developed comprehensive training programs for new hires, resulting in 40% reduction in onboarding time and increased operational efficiency
- Provided exceptional support to executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Effectively handled high volume of customer calls, averaging over 85 interactions per day, while maintaining professionalism and ensuring quality service delivery.
- Supervised and coordinated daily activities of team comprising 15 members, ensuring optimal productivity and adherence to organizational goals.
Inventory Control Officer
Bode Adediji Partnership
11.2012 - 09.2014
- Optimized freight management processes to ensure timely deliveries while minimizing transportation expenses related to inventory movement.
- Collaborated with purchasing teams to optimize supplier relationships and negotiate better pricing agreements.
- Assisted in budget development for inventory control department, optimizing costs while maintaining operational effectiveness.
- Facilitated cross-functional meetings to discuss inventory challenges, developing solutions that benefited entire organization.
- Ensured timely restocking of high-demand products, minimizing potential lost sales due to stockouts.
- Established strong communication channels between departments, fostering collaboration in managing inventory needs.
- Developed comprehensive training materials for new inventory control staff, ensuring seamless onboarding process.
- Implemented strategies resulting in a notable 60% increase in sales, demonstrating effective sales management and business development acumen.
Customer Service Representative (Internship)
Ecobank
11.2011 - 12.2012
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Oversaw management of more than 70 customer accounts, fostering constructive relationships and facilitating day-to-day operations to ensure client satisfaction and retention.
- Contributed to sales growth by 80% upselling products and services based on individual customer requirements
Education
Post Graduate Certificate - Supply Chain Management - Logistics
Centennial College of Applied Arts And Technology
Scarborough, ON04.2024
Bachelor of Science - Economics
Joseph Ayo Babalola University
Osun State08.2011
Skills
- Microsoft Office
- Inventory control
- Inventory
- Logistics
- Managing
- Personnel
- Quality control
- Record-keeping
- Supply Chain
- Excellent written
- Database updating
- Inventory tracking
- SAP knowledge
- Visual Importer Knowledge
Certification
VPI Working Solution (Canada):
Customer Service Excellence Certificate 2023
Timeline
Administrative Officer
Mama Money
06.2019 - 03.2023
Inventory Control Officer
Bode Adediji Partnership
11.2012 - 09.2014
Customer Service Representative (Internship)
Ecobank
11.2011 - 12.2012
Post Graduate Certificate - Supply Chain Management - Logistics
Centennial College of Applied Arts And Technology
Bachelor of Science - Economics
Joseph Ayo Babalola University
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